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title: EDI Acknowledgment Reconciliation
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# EDI Acknowledgment Reconciliation

> For the full documentation index, see: https://docs.mulesoft.com/llms.txt

As your partners acknowledge your messages, Partner Manager automatically updates their
acknowledgment status. To be notified, you must specifically configure acknowledgment settings when
you create the message.

If you expect to receive functional acknowledgments from your partners, you must
[configure the acknowledgment settings](https://docs.mulesoft.com/partner-manager/latest/x12-send-settings) when you create the outbound message
flow.

When your organization receives the functional acknowledgment (X12 997 or EDIFACT CONTRL) from your
partner, Partner Manager updates the status of the corresponding outbound transaction to one of the
following:

- `Accepted`

- `Accepted with errors`

- `Partially accepted`

- `Rejected`

- `Overdue`, if your organization does not receive the functional acknowledgment within the
  specified time period

The following are examples of the actions your operations team might take while troubleshooting
acknowledgment issues:

- Retriggering the transaction from the back-end application when reviewing rejected transactions
  due to missing data elements

- Asking your partner to confirm receipt of the outbound transaction when reviewing overdue
  transactions

## Troubleshoot Rejected or Overdue Acknowledgments

You can view all the outbound transactions that have either received an X12 997 or EDIFACT CONTRL
rejection or that are overdue for the functional acknowledgment:

1.  In the sidebar, select **Activity**.

2.  Use the search filters to filter functional acknowledgments by:

    - **Type**  
      Type of message transmission:

      - **Both directions**

      - **Sent to partners**

      - **Received from partners**

    - **From Date**  
      Filter for transmissions sent or received after this date.

    - **To Date**  
      Filter for transmissions that are sent or received up to and including this date.

    - **Ack Status**  
      Filter for transmissions based on their acknowledgment status:

      - **All**

      - **Overdue**

      - **Rejected**

3.  Click the transaction you want to review.

4.  From the transaction detail page, in the **Transmission** section, expand the **Sent to
    <partner name>** section.

5.  Click **Review**.

    ![A transmission log that tracks all sent and received messages](/mulesoft/current/en-us/partner-manager/latest/_images/partner-manager-review-ack.png)

    When you review an X12 997 or EDIFACT CONTRL rejection, you see the X12 997 or EDIFACT CONTRL
    payload received from your partner. For example (for X12 997):

    ![X12 997 payload received from the partner](/mulesoft/current/en-us/partner-manager/latest/_images/partner-manager-997-ack-review-payload.png)

6.  Enter a review comment to indicate the action taken on the transaction’s acknowledgment status
    and then click **Mark reviewed**.

7.  Optionally, download the X12 payload by clicking **Download**.

After an overdue or rejected transaction is marked as reviewed, it is no longer displayed in the
transaction **Activity** page when you search for transactions with the acknowledgment status of
`Overdue` or `Rejected`. You see only the transactions that are not reviewed by your operations
team.

## See Also

- [Track Transmission Activity](https://docs.mulesoft.com/partner-manager/latest/activity-tracking)

- [Troubleshooting Anypoint Partner Manager](https://docs.mulesoft.com/partner-manager/latest/troubleshooting)