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title: Troubleshooting NetSuite Restlet Connector
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locale: en-us
portal_url: https://docs.salesforce.com/mulesoft/current/en-us/netsuite-restlet-connector/latest/netsuite-restlet-troubleshooting.md
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description: MuleSoft Documentation Site
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latest: true
---
---
product: NetSuite Restlet Connector
version: 1.0
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---

# Troubleshooting NetSuite Restlet Connector

> For the full documentation index, see: https://docs.mulesoft.com/llms.txt

You might encounter the following issues when working with the Anypoint Connector for NetSuite
Restlet (NetSuite Restlet Connector):

- [Connectivity test failure during application startup.](#connectivity-test-failure)

- [The connector returns a permissions error when fetching metadata.](#permissions-error)

## Connectivity Test Failure During Application Startup

If a connectivity test fails during application startup and you see the following statement in the
stack trace, configure a reconnection strategy for the connector:

```xml
Caused by: java.lang.InterruptedException
	at java.util.concurrent.locks.AbstractQueuedSynchronizer.doAcquireSharedInterruptibly(AbstractQueuedSynchronizer.java:998) ~[?:1.8.0_221]
```

To configure a reconnection strategy for the connector in Anypoint Studio (Studio), add these lines
to the **Configure XML** tab in the connector properties window:

```xml
<reconnection failsDeployment="true">
	<reconnect count="2" frequency="5" />
</reconnection>
```

For example, the configuration XML for the connector might look like this after you add the
reconnection strategy:

```xml
<netsuite-restlet:rest-config name="NetSuite_Config" doc:name="NetSuite Config" doc:id="8a4f73c2-e5e1-4f5d-8978-980069828ff0" >
	<netsuite-restlet:restlet-login-connection email="${netsuite.email}" password="${netsuite.password}" account="${netsuite.account}" roleId="${netsuite.roleId}" applicationId="${netsuite.applicationId}" readTimeout="60000" connectionTimeout="60000">
		<reconnection failsDeployment="true">
			<reconnect count="2" frequency="5" />
		</reconnection>
	</netsuite-restlet:restlet-login-connection>
```

In Studio, you can also use the **Advanced** tab in the connector properties window to configure a
reconnection strategy. To do so, complete the following fields:

<table><colgroup><col> <col></colgroup><thead><tr><th>Field</th><th>Value</th></tr></thead><tbody><tr><td><p>Reconnection strategy</p></td><td><p><code>Standard</code></p></td></tr><tr><td><p>Frequency (ms)</p></td><td><p><code>5</code></p></td></tr><tr><td><p>Reconnection Attempts</p></td><td><p><code>2</code></p></td></tr></tbody></table>

## Permissions Error When Fetching Metadata

To avoid receiving a permissions error when fetching metadata, enable the
`Control SuiteScript and Workflow Triggers in Web Services Request` option in NetSuite for the role
used in the connector configuration.

## Inability to Search for Certain Types of Objects

There is a limitation in NetSuite’s SuiteTalk API, that prevents you from searching for certain
types of objects, such as Sales Order objects. Because of this limitation, you can’t use the
NetSuite Connector `Search` operation to locate these objects.

To perform a search for Sales Order objects and other unsupported objects, you can do the following:

- Develop a SuiteScript, deploy it as a RESTlet, and call it from the connector.

## Empty Payload in the Call RESTlet (GET) Operation

Even though the **Call RESTlet (GET)** operation is a GET operation, you must specify a payload for
the **Data** field or else the connector throws an error. You can specify an empty payload, such as
`{}`, to avoid this error.

## See Also

- [Salesforce Help](https://help.salesforce.com)

- [Known Issues](https://help.salesforce.com/s/issues)