--- schema_version: "1" id: d3df495a158384e6d5161d2ca0edf6c8638a40e4d4ba8ab91525fd3f8660e487 title: Microsoft Service Bus Connector Troubleshooting collection: mulesoft version: current locale: en-us portal_url: https://docs.salesforce.com/mulesoft/current/en-us/microsoft-service-bus-connector/latest/service-bus-troubleshooting.md canonical_url: https://docs.mulesoft.com/microsoft-service-bus-connector/latest/service-bus-troubleshooting source_site: docs.mulesoft.com content_type: documentation content_hash: dd91306e9f2f6211f9e2a8fb609f35b4ba7f7c587cd8bd63cbcb74ebdf027090 description: MuleSoft Documentation Site release: "2.2" latest: true --- --- product: Microsoft Service Bus Connector version: 2.2 is-latest-version: true --- # Microsoft Service Bus Connector Troubleshooting > For the full documentation index, see: https://docs.mulesoft.com/llms.txt ## Timeout Error If the Mule app includes the **Listener** source, you might receive an error like this: `javax.jms.JMSException: The operation did not complete within the allocated time 00:00:14.9951934 for object connection` If you receive this error when starting the app or calling an operation, check whether the Service Bus server has the `Redirect` feature enabled. If so, disable this feature by following the steps documented in the Known Issues section on this page: [AMQP Java clients (and all non .NET clients) cannot send or receive to/from Service Bus](https://docs.mulesoft.com/microsoft-service-bus-connector/latest/%3Chttps://learn.microsoft.com/en-us/previous-versions/service-bus-archive/dn282143(v=azure.100)>). ## Failed Connectivity Test If a connectivity test fails during application startup and you see the following statement in the stack trace, configure a reconnection strategy for the connector: ```xml org.mule.runtime.api.connection.ConnectionException: SSL certificate error org.mule.runtime.api.connection.ConnectionException: SSL certificate error Caused by: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: No subject alternative names matching IP address 99.99.99.99 found Caused by: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: No subject alternative names matching IP address 99.99.99.99 found Caused by: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: No subject alternative names matching IP address 99.99.99.99 found at sun.security.ssl.Alerts.getSSLException(Alerts.java:192) at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1946) at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:316) at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:310) at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1639) at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:223) at sun.security.ssl.Handshaker.processLoop(Handshaker.java:1037) at sun.security.ssl.Handshaker.process_record(Handshaker.java:965) at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1064) at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1367) at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1395) at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1379) at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:559) at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185) at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1340) at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1315) at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:264) at com.mulesoft.connectors.microsoft.servicebus.extension.internal.connection.provider.WindowsConnectionProvider.doRequestToSTS(WindowsConnectionProvider.java:179) at com.mulesoft.connectors.microsoft.servicebus.extension.internal.connection.provider.WindowsConnectionProvider.getSASToken(WindowsConnectionProvider.java:163) at com.mulesoft.connectors.microsoft.servicebus.extension.internal.connection.provider.WindowsConnectionProvider.createRestFacade(WindowsConnectionProvider.java:200) at com.mulesoft.connectors.microsoft.servicebus.extension.internal.connection.provider.WindowsConnectionProvider.connect(WindowsConnectionProvider.java:133) at com.mulesoft.connectors.microsoft.servicebus.extension.internal.connection.provider.WindowsConnectionProvider.connect(WindowsConnectionProvider.java:67) at org.mule.runtime.module.extension.internal.runtime.config.ClassLoaderConnectionProviderWrapper.connect(ClassLoaderConnectionProviderWrapper.java:60) at org.mule.runtime.core.internal.connection.ConnectionUtils.connect(ConnectionUtils.java:49) at org.mule.runtime.core.internal.connection.AbstractConnectionProviderWrapper.connect(AbstractConnectionProviderWrapper.java:64) at org.mule.runtime.core.internal.connection.ErrorTypeHandlerConnectionProviderWrapper.connect(ErrorTypeHandlerConnectionProviderWrapper.java:64) at org.mule.runtime.core.internal.connection.ConnectionUtils.connect(ConnectionUtils.java:49) at org.mule.runtime.core.internal.connection.AbstractConnectionProviderWrapper.connect(AbstractConnectionProviderWrapper.java:64) at org.mule.runtime.core.internal.connection.DefaultConnectionProviderWrapper.connect(DefaultConnectionProviderWrapper.java:52) at org.mule.runtime.core.internal.connection.CachedConnectionManagementStrategy.createConnection(CachedConnectionManagementStrategy.java:95) at org.mule.runtime.core.api.util.func.CheckedSupplier.get(CheckedSupplier.java:25) at org.mule.runtime.api.util.LazyValue.get(LazyValue.java:77) at org.mule.runtime.core.internal.connection.CachedConnectionManagementStrategy.getConnectionHandler(CachedConnectionManagementStrategy.java:63) at org.mule.runtime.core.internal.connection.DefaultConnectionManager.getConnection(DefaultConnectionManager.java:241) at org.mule.runtime.core.internal.connection.DefaultConnectionManager.lambda$testConnectivity$1(DefaultConnectionManager.java:160) at org.mule.runtime.core.internal.connection.DefaultConnectionManager.doTestConnectivity(DefaultConnectionManager.java:176) at org.mule.runtime.core.internal.connection.DefaultConnectionManager.testConnectivity(DefaultConnectionManager.java:152) at org.mule.runtime.core.internal.connection.DelegateConnectionManagerAdapter$EagerConnectionManagerAdapter.testConnectivity(DelegateConnectionManagerAdapter.java:176) at org.mule.runtime.core.internal.connection.DelegateConnectionManagerAdapter.testConnectivity(DelegateConnectionManagerAdapter.java:98) at org.mule.runtime.module.extension.api.tooling.ExtensionConnectivityTestingStrategy.testConnectivity(ExtensionConnectivityTestingStrategy.java:82) at org.mule.runtime.core.internal.connectivity.DefaultConnectivityTestingService.testConnection(DefaultConnectivityTestingService.java:88) at org.mule.runtime.config.internal.LazyConnectivityTestingService.testConnection(LazyConnectivityTestingService.java:57) at com.mulesoft.agent.services.tooling.MuleAgentConnectivityTestingService.testConnection(MuleAgentConnectivityTestingService.java:77) at com.mulesoft.agent.external.handlers.tooling.ToolingRequestHandler.lambda$applicationTestConnection$19(ToolingRequestHandler.java:482) at com.mulesoft.agent.util.ResponseHelper.response(ResponseHelper.java:88) at com.mulesoft.agent.external.handlers.tooling.ToolingRequestHandler.applicationTestConnection(ToolingRequestHandler.java:481) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory$1.invoke(ResourceMethodInvocationHandlerFactory.java:81) at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:151) at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:171) at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$ResponseOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:152) at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:104) at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:387) at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:331) at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:103) at org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:271) at org.glassfish.jersey.internal.Errors$1.call(Errors.java:271) at org.glassfish.jersey.internal.Errors$1.call(Errors.java:267) at org.glassfish.jersey.internal.Errors.process(Errors.java:315) at org.glassfish.jersey.internal.Errors.process(Errors.java:297) at org.glassfish.jersey.internal.Errors.process(Errors.java:267) at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:297) at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:254) at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:1028) at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:372) at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:381) at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:344) at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:221) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:876) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1623) at com.mulesoft.agent.rest.RequestLoggingFilter.doFilter(RequestLoggingFilter.java:95) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1711) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1347) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1678) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1249) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) at org.eclipse.jetty.server.Server.handle(Server.java:505) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103) at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.produce(EatWhatYouKill.java:132) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:781) at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:917) at java.lang.Thread.run(Thread.java:748) Caused by: java.security.cert.CertificateException: No subject alternative names matching IP address 99.99.99.99 found at sun.security.util.HostnameChecker.matchIP(HostnameChecker.java:168) at sun.security.util.HostnameChecker.match(HostnameChecker.java:94) at sun.security.ssl.X509TrustManagerImpl.checkIdentity(X509TrustManagerImpl.java:462) at sun.security.ssl.X509TrustManagerImpl.checkIdentity(X509TrustManagerImpl.java:442) at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:209) at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:132) at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1621) ... 98 more---- ``` You need to setup the TlsContext to setup a trust store with the flag insecure to "true" For the Windows Connection Provider: ```xml ``` For the Username Connection Provider: For the Shared Access Signature provider Connection Provider: ## See Also - [Introduction to Anypoint Connectors](https://docs.mulesoft.com/connectors/introduction/introduction-to-anypoint-connectors) - [Salesforce Help](https://help.salesforce.com) - [Known Issues](https://help.salesforce.com/s/issues)