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title: Intercom Connector 1.0
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# Intercom Connector 1.0

> For the full documentation index, see: https://docs.mulesoft.com/llms.txt

Anypoint Connector for Intercom (Intercom Connector) synchronizes data and automates business
processes between Google Sheets and third-party applications, either on-premises or in the cloud.

Intercom is an enterprise-grade messaging platform to help customers easily learn about the
company’s products and contact the service and support teams, via a conversational chatlike
interface.

For compatibility information and fixed issues, see the Intercom Connector Release Notes.

## Before You Begin

To use this connector, you must be familiar with:

- The Intercom APIs

- Anypoint Connectors

- Mule runtime engine (Mule)

- Elements and global elements in a Mule flow

- Creating a Mule app using Anypoint Studio or Anypoint Code Builder

Before creating an app, you must have:

- Credentials to access the target resource

- Anypoint Studio or Anypoint Code Builder

## Common Use Cases for the Connector

Automate powerful business processes by integrating Intercom with other IT tools and systems in your
enterprise such as messaging, CRM, ITSM and other enterprise systems. Possibilities include:

- Qualify customer leads efficiently by automating a flow where any time a new customer reaches out
  via Intercom’s chat functionality, a new lead or opportunity is created in Salesforce for a sales
  representative follow-up.

- Enhance customer experience by notifying the relevant teams (such as customer support, product)
  via Slack or MS Teams instantly any time a customer reaches out with an issue via Intercom’s chat.

- Keep all your teams in sync with the most recent and relevant information around a customer synced
  across Intercom and your other IT systems via bi-directional sync automation. This can be your
  case data within your customer support system, your new leads data in your CRM system, or issue
  data in your ITSM system.

## Authentication Types

Intercom Connector connections use the following authentication methods:

- OAuth 2.0

- Unsecure connection provider

## See Also

- [Introduction to Anypoint Connectors](https://docs.mulesoft.com/connectors/introduction/introduction-to-anypoint-connectors)

- [Use Exchange to Discover Connectors, Templates, and Examples](https://docs.mulesoft.com/connectors/introduction/intro-use-exchange)

- [Intercom Reference](https://docs.mulesoft.com/intercom-connector/latest/intercom-connector-reference)

- [Salesforce Help](https://help.salesforce.com)