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title: Troubleshooting Usage Reports
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source_site: docs.mulesoft.com
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product: Getting Started
keywords: usage reports, troubleshooting, anypoint platform, runtime fabric, access issues, date picker, missing data
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# Troubleshooting Usage Reports

> For the full documentation index, see: https://docs.mulesoft.com/llms.txt

Because platform data availability depends on activity in your organization, in some cases, usage
reports are unavailable.

## Unable to Access Usage Reports in Anypoint Platform

Verify that you have the Usage Viewer permission assigned at the root organization level.

If you don’t have the Usage Viewer permission assigned to you, contact the Anypoint Platform
organization administrator.

## A Supported Product Isn’t listed

If a supported product isn’t listed when you open the product list, click **Switch View**.

For more information about product availability by view, see
[available products](https://docs.mulesoft.com/general/usage-reports#products-usage-reports).

## Usage Reports Don’t Display Data for Runtime Fabric Apps

If you don’t see any data for Runtime Fabric apps, ensure that:

- You’re using Runtime Fabric agent version 1.13.112, 2.1.30, or later.

- After updating the Runtime Fabric agent, you manually redeployed each Runtime Fabric app with a
  supported date-patch version.

If you’re still missing Runtime Fabric apps in your usage reports, contact your account executive to
request a report of apps that are not upgraded and what actions you need to take to update them.

## A Month or a Day is Unavailable in the Date Picker

If the date picker doesn’t show a month or day, data is unavailable for the selected period.

## Report Says No Data

If you select a product and daily or monthly report in new usage reports, and the report returns a
`No Data` message, no data is available for the selected period.

This means that there is no data available for the selected day or month.

## No Report Available for This Time Period Message

If, after selecting a month in legacy usage reports, the report returns
`No report available for this time period`, no data is available for the selected month.

This means there is no data available for the selected month.

## Deployed Mule App Isn’t Listed in the Mule Runtime Usage Report

If a deployed Mule app isn’t listed in the Mule Runtime usage report, make sure you’re using a
supported version of Mule runtime. For more information, see
[supported runtime versions](https://docs.mulesoft.com/general/usage-reports#supported-mule-runtime-versions).

Redeploy your Mule apps with a supported Mule runtime version, either manually or during a monthly
patching cycle.

## See Also

- [Usage-Based Pricing: Usage and Rates](https://docs.mulesoft.com/general/usage-metrics)

- [Usage Reports](https://docs.mulesoft.com/general/usage-reports)

- [Usage Viewer permission](https://docs.mulesoft.com/access-management/permissions-by-product#usage)

- [Known Issues](https://help.salesforce.com/s/issues)