--- schema_version: "1" id: 0805ff2a5785b728338284bb130dffde82f85caa0a3c70c3c95bf7db0b161081 title: Integrate the Enhanced Experience with Slack collection: mulesoft version: current locale: en-us portal_url: https://docs.salesforce.com/mulesoft/current/en-us/general/exp-slack-integrate.md canonical_url: https://docs.mulesoft.com/general/exp-slack-integrate source_site: docs.mulesoft.com content_type: documentation content_hash: e841f81fe4707100dd83564b4015b816996f93bbbb65794b6e199c38126e5260 description: MuleSoft Documentation Site latest: true --- --- product: Getting Started keywords: slack integration, mulesoft agent, slackbot, mcp server, slash commands, slack workspace, enhanced experience --- # Integrate the Enhanced Experience with Slack > For the full documentation index, see: https://docs.mulesoft.com/llms.txt Install the MuleSoft for Slack app in your Slack workspace to receive notifications, run shortcuts, and provide deep links for responders to jump directly into the enhanced experience. The Slack app enables you to: - [Connect Slackbot to the MuleSoft Platform MCP Server](#connect-slackbot-mcp): Connect Slackbot to the Mulesoft Platform MCP Server to answer questions about the MuleSoft platform. - [Begin Using the MuleSoft Agent](#begin-using-agent): Manage your MuleSoft environment with the MuleSoft Agent integrated with Slack. Use the MuleSoft Agent to create scanners, apply policies, deploy instances, and perform other management tasks. - Configure alerts to deliver notifications to Slack channels and DMs. For instructions, see [Configuring Notifications for Alerts](https://docs.mulesoft.com/general/exp-alerts-configure-notifications). Available commands, message templates, and workspaces depend on how your organization configured the Slack app. Internal runbooks list the slash commands or shortcuts approved for your workspace. > [!NOTE] This tool uses generative AI, which can produce inaccurate or harmful responses. Review > for accuracy and safety before using. ## Connect Your Slack Workspace to the MuleSoft Organization You must be a MuleSoft organization administrator to connect or disconnect the Slack integration. Each MuleSoft organization can connect to only one Slack workspace, and each Slack workspace can connect to only one MuleSoft organization. 1. Log in and go to **Notifications** > **Settings**. 2. In **Slack Setup**, click **Install**. 3. Select the Slack workspace you want to connect to your MuleSoft organization. 4. Click **Allow**. You may need Slack admin permissions to install this app in your organization’s Slack workspace. Submit a request to install the app to your Slack administrator if you don’t have the permissions. 5. After the app is installed, select Slack as a notification delivery channel when you configure alerts and run shortcuts by using `@MuleSoft` in your Slack workspace. ## Connect Slackbot to the MuleSoft Platform MCP Server After installing the Slack app app, connect Slackbot to the [Getting Started with MuleSoft Platform MCP Server](https://docs.mulesoft.com/mulesoft-mcp-server/getting-started-platform) to answer questions about the MuleSoft platform. 1. Open Slackbot. 2. Click the Slackbot logo again. 3. Click **Integrations**. 4. Click **Connect** for **MuleSoft Platform - MCP** and sign in to Anypoint Platform. Slackbot can now access information from the MCP Platform Server. ## Begin Using the MuleSoft Agent > [!IMPORTANT] MuleSoft Agent is available on request. To get access, contact your account > executive. Before getting started, make sure you have: - An Anypoint Platform account with access to the enhanced experience. - Generative AI enabled in your Anypoint Platform and Salesforce organizations by your administrator. For more information, see [Enabling or Disabling Generative AI for Anypoint Platform](https://docs.mulesoft.com/access-management/enabling-generative-ai). - The **MuleSoft Agent AI User** permission assigned to your user. For more information, see [Enhanced Experience Permissions](https://docs.mulesoft.com/general/exp-home-start#permissions). To assign the **MuleSoft Agent AI User** permission across business groups: 1. Log in to Anypoint Platform and open **Access Management**. 2. Select the business group where you want to assign the permission. 3. Find the user and assign the **MuleSoft Agent AI User** permission. 4. Repeat for each business group that requires access. To start using the agent in Slack: 1. Open Slack in the workspace your company uses for MuleSoft or platform notifications. 2. Open the MuleSoft app your administrator added. 3. To message the agent in channels, add the agent to the channel and tag (`@MuleSoft`) with your question. You can only use slash commands in channels. To message the agent in DM, open the MuleSoft app in Slack and start a conversation with the agent. You can forward the agent’s responses to other team members or channels. 4. If it is your first time using the agent, follow the authentication flow when prompted to connect your Anypoint account to Slack. ## MuleSoft Agent Slash Commands - `/mule help` Shows available commands and short usage notes in Slack. - `/mule feedback` Opens a feedback form to report bugs, request features, or send product feedback. - `/mule signin` Opens the authentication flow to connect your Anypoint account to Slack. If you’re already signed in it may show your connection status or prompt to re-authenticate. ## Common Use Cases for the MuleSoft Agent You can use the MuleSoft Agent to perform these platform tasks in Slack: - Receive alerts: Receive alerts to channels or direct messages (DMs). You can configure notifications to be sent to Slack. For more information, see [Configuring Notifications for Alerts](https://docs.mulesoft.com/general/exp-alerts-configure-notifications). - Find services by capability: Use natural-language search to discover APIs, agents, LLMs, and MCP servers. - Run governance, monitoring, and cost drill-ins: Generate governance, monitoring, and cost reports on request. - Take governance actions: Apply policies and apply cost management recommendations. ## See Also - [Get Started with the Enhanced Experience](https://docs.mulesoft.com/general/exp-home-start) - [Enhanced MuleSoft Experience Overview](https://docs.mulesoft.com/general/exp-overview) - [Connect the Enhanced Experience to Claude Desktop](https://docs.mulesoft.com/general/exp-claude-desktop-connect)