--- schema_version: "1" id: 7c09669971463a2caf97245ff7bc3255db4c5ebf08d09dd78db9c47d87eb214d title: Configuring Notifications for Alerts collection: mulesoft version: current locale: en-us portal_url: https://docs.salesforce.com/mulesoft/current/en-us/general/exp-alerts-configure-notifications.md canonical_url: https://docs.mulesoft.com/general/exp-alerts-configure-notifications source_site: docs.mulesoft.com content_type: documentation content_hash: 6615ef58872191ea5b49f85b1a3c3315efa3f398cd109e951e0c1262c7f379ac description: MuleSoft Documentation Site latest: true --- --- product: Getting Started keywords: alerts, notifications, configure alerts, alert target, manage alerts, anypoint platform, monitoring --- # Configuring Notifications for Alerts > For the full documentation index, see: https://docs.mulesoft.com/llms.txt Send API Manager alerts from Anypoint Platform directly to Slack channels, Microsoft Teams channels, and email. Configure alerts in the enhanced experience so teams can see notifications where they work and jump directly into **Portfolio** or **Observability** to respond. ## Before You Begin Before getting started, make sure you have: - An Anypoint Platform account - Access to the enhanced experience at omni.mulesoft.com - Any of these permissions to view alerts: - API Manager: View API Alerts - Any of these permissions to manage alerts: - API Manager: Manage API Alerts For more information, see [Enhanced Experience Permissions](https://docs.mulesoft.com/general/exp-home-start#permissions). - The MuleSoft Slack app installed in your workspace (see [Integrate the Enhanced Experience with Slack](https://docs.mulesoft.com/general/exp-slack-integrate) for installation steps), or the MuleSoft for Teams app installed in your Microsoft Teams tenant (see [Integrate the Enhanced Experience with Microsoft Teams](https://docs.mulesoft.com/general/exp-teams-integrate) for installation steps) ## View and Manage Alerts The enhanced experience provides a unified view of all your alerts: 1. Navigate to the **Notifications** tab in the enhanced experience. 2. View all alerts for APIs, MCPs, Agents, and LLMs in one place. 3. Filter alerts by: - Alert type (request count, response time, response codes, and policy violation) - Severity level (critical, warning, informational) - Delivery channel (Slack, Microsoft Teams, email) ## Create an Alert To create an alert: 1. Navigate to the **Notifications** page in the enhanced experience at omni.mulesoft.com. 2. Click **Create Alert**. ### Select Alert Target 1. Select your **Environment** from the dropdown. 2. Choose a **Service Type**: - **API** - **LLM** - **MCP** - **Agent** 3. In the **Target Service** field, search for and select the specific service to monitor. 4. If available for your service type, select an **API instance** from the dropdown. ### Specify Alert Configuration 1. Select an **Alert Metric** from the dropdown (Request Count, Response Time, Response Code, or Policy Violation). 2. Configure the alert condition: - Choose a comparison operator (such as `>` for greater than). - Enter the threshold value. - Select the time window ( 5 min, 10 min, 15 min, 20 min). The alert triggers when the metric satisfies the comparison for the selected duration. ### Set Alert Delivery 1. Select a **Severity** level: - **Critical** - **Warning** - **Info** 2. Enter an **Alert Name** (minimum 4 characters). This name appears in the notification list and email subjects. 3. Configure **Delivery Channels**: - Toggle **Email** on or off to send alerts to email addresses. - Toggle **Slack** on or off to send alerts to Slack if enabled. - Toggle **Microsoft Teams** on or off to send alerts to Teams if enabled. 4. If **Slack** is enabled, select your delivery destination: - Choose a Slack channel from your workspace. - Or select a direct message recipient. 5. If **Microsoft Teams** is enabled, select your delivery destination: - Choose a Teams channel from your tenant. - Or select a direct message recipient. 6. Click **Create Alert** to save. ## Edit an Existing Alert To modify an existing alert: 1. Navigate to the **Notifications** page in the enhanced experience. 2. Locate the alert you want to modify. 3. Click to edit the alert. 4. Update any section as needed: - **Select Alert Target**: Change the environment, service type, target service, or API instance. - **Specify Alert Configuration**: Modify the metric, condition, threshold, or time window. - **Set Alert Delivery**: Change severity, alert name, or delivery channels (Email, Slack, Microsoft Teams). 5. Save your changes. ## How Alerts Appear in Slack and Microsoft Teams When an alert triggers, your team receives a notification directly in the configured Slack or Microsoft Teams channel or DM: - Alerts display key information about the condition that triggered them - Teams can see and respond to alerts where they already collaborate - Alerts include context to help with triage and decision-making - No need to check email inboxes or switch to the platform console ## Alert Severity and Routing Map alerts to appropriate channels based on severity to reduce noise: - **Critical alerts**: Route to high-priority channels monitored by on-call teams - **Warning alerts**: Send to team channels for awareness and investigation - **Informational alerts**: Deliver to lower-traffic channels or aggregated reporting channels This routing strategy ensures teams see the most important signals first without alert fatigue. ## See Also - [Monitoring Services in Your Portfolio](https://docs.mulesoft.com/general/exp-services-monitoring) - [View Detailed Metrics for Your Services](https://docs.mulesoft.com/general/exp-services-view-detailed-metrics) - [Get Started with the Enhanced Experience](https://docs.mulesoft.com/general/exp-home-start) - [Enhanced MuleSoft Experience Overview](https://docs.mulesoft.com/general/exp-overview) - [Integrate the Enhanced Experience with Microsoft Teams](https://docs.mulesoft.com/general/exp-teams-integrate) - [Integrate the Enhanced Experience with Slack](https://docs.mulesoft.com/general/exp-slack-integrate)