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title: Troubleshooting Managed Gateway Maintenance
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portal_url: https://docs.salesforce.com/mulesoft/current/en-us/gateway/1.9/flex-troubleshoot-managed-maintenance.md
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product: Omni Gateway
version: 1.9
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# Troubleshooting Managed Gateway Maintenance

> For the full documentation index, see: https://docs.mulesoft.com/llms.txt

When viewing or maintaining Anypoint Managed Flex Gateway instances, you might encounter issues.
Check these topics for possible causes and solutions.

- [Missing Gateway Metrics](#gateway-metrics-not-showing)

- [Gateway Properties Not Editable](#cant-change-gateway-properties)

- [Timeout While Waiting for Update](#timeout-while-waiting-for-update)

- [Gateway is Missing or Disabled](#gateway-missing-disabled)

- [API Path Conflict](#same-path-error)

## Missing Gateway Metrics

In Runtime Manager, if you can’t see metrics for your gateway from the Managed Flex Gateway
dashboard, verify that you have the _Usage Viewer_ permission.

Verify your permissions

Check your assigned roles and permissions in Access Management to verify that you have the required
_Usage Viewer_ Runtime Manager permission.

Your Anypoint Platform Admin can add these permissions in Access Management. For more information,
see [Manage Team Permissions](https://docs.mulesoft.com/access-management/configure-teams#manage-team-permissions) .

## Can’t Change Gateway Properties

You can’t edit some Managed Flex Gateway properties, such as **Gateway Name**, **Deployment
Target**, and **Flow plans**, after the gateway instance is created. To change these properties, you
must delete and recreate your Managed Flex Gateway with the desired values.

## Timeout While Waiting for Update

If your Managed Flex Gateway update or deletion is stalled, refresh the status and check again in a
few minutes. Delays might happen when the Anypoint Platform is handling a lot of traffic.

## Gateway is Missing or Disabled in API Manager

When adding an API instance to a gateway, if you don’t find your Managed Flex Gateway in the API
Manager **Select a gateway** list or the Managed Flex Gateway is disabled, view the gateway status
in Runtime Manager to ensure the gateway is running. If the gateway status isn’t **Running**, fix
the probelm from Runtime Manager. If the gateway status is **Running** but still unavailable in API
Manager, there might be a cluster issue, and you should contact MuleSoft Support for assistance.

## API Path Conflict

When an API to a Managed Flex Gateway, if you see the **This path conflicts with another API** error
in API Manager, you must choose a different base path. Each API instance in a Flex Gateway must be
unique within the gateway. To fix this problem, change the API path to a unique value or edit the
path of the other API instance. Click **API** in the error message to view and edit the API instance
with the conflicting path.

## See Also

- [Known Issues](https://help.salesforce.com/s/issues)