---
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title: Connection Not Established
collection: mulesoft
version: current
locale: en-us
portal_url: https://docs.salesforce.com/mulesoft/current/en-us/api-community-manager/troubleshooting-connection-not-established.md
canonical_url: https://docs.mulesoft.com/api-community-manager/troubleshooting-connection-not-established
source_site: docs.mulesoft.com
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description: MuleSoft Documentation Site
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---
---
product: API Community Manager
---

# Connection Not Established

> For the full documentation index, see: https://docs.mulesoft.com/llms.txt

If an organization has multiple identity providers, the guided setup can fail to create the data
bridge between Anypoint and API Community Manager. During setup, an API request is sent to obtain
the identity provider ID and to check if it matches the ID that is entered. When there are more than
one identity providers, only the first identity provider ID from the response is read, which might
not match the ID that was entered.

Resolve this issue by changing the identity provider ID:

1.  To find the identity provider ID, run this request:

    `curl --location --request GET 'https://anypoint.mulesoft.com/accounts/api/organizations/<YOUR_ORG_ID>/identityProviders' \ --header 'Authorization: Bearer <TOKEN>'`

2.  Replace `<YOUR_ORG_ID>` with your organization ID and replace `<TOKEN>` with your token.

3.  In the response, find the line with the provider\_id:

    `"provider_id": "01234567-89ab-cdef-0123-456789abcdef",`

4.  In Salesforce, go to **Setup** > **Security** > **Named Credentials** and click **Anypoint**.

5.  Change the formula to the following:

    `"v2|IDP_ID|" & $User.Username & "|" & $User.FirstName & "|" & $User.LastName & "|" & $User.Email & "|[\"Community User\"]"`

6.  Replace `` IDP_ID` `` with the identity provider ID.

    For example:

    `"v2|83685668-9e8a-49c2-9d9a-7a7c89391cce|" & $User.Username & "|" & $User.FirstName & "|" & $User.LastName & "|" & $User.Email & "|[\"Community User\"]"`

## See Also

- [Known Issues](https://help.salesforce.com/s/issues)