---
schema_version: "1"
id: d5fc3843b4c1ac298615338dd6edcd953642cf4bdcc050ab3f5cd9a4813424a1
title: Troubleshooting the
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/service_sdk_ios/servicesdk_troubleshooting.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.service_sdk_ios.meta/service_sdk_ios/servicesdk_troubleshooting.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 10d891f90425c937c4a68a913f9d25646ca0dfbedb849a977f9d992701685ef6
description: Get some guidance when you run into issues.
---
# Troubleshooting the

Get some guidance when you run into issues.

![Important](https://developer.salesforce.com/docs/atlas.en-us.service_sdk_ios.meta/service_sdk_ios/images/icon_note_important.png)

#### Important

The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to [Messaging for In-App and Web](https://help.salesforce.com/s/articleView?id=service.miaw_intro_landing.htm&type=5&language=en_US) before that date. Messaging offers many of the [chat features that you](https://help.salesforce.com/s/articleView?id=service.miaw_chat_vs_messaging.htm&type=5&language=en_US) love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in [Help](https://help.salesforce.com/s/articleView?id=001790618&type=1&language=en_US).

- **[Enable Debug Logging for the iOS SDK](https://developer.salesforce.com/docs/atlas.en-us.service_sdk_ios.meta/service_sdk_ios/logging.htm)**  
    To configure the Service Chat SDK logs, set the level property on the ServiceLogger shared instance.
- **[Can't Connect to Chat](https://developer.salesforce.com/docs/atlas.en-us.service_sdk_ios.meta/service_sdk_ios/live_agent_connnection_issues.htm)**  
    If you can't make a successful connection from your app, even when an agent is standing by, review how you've set up your chat implementation.
- **[Agent Availability Check Always Fails](https://developer.salesforce.com/docs/atlas.en-us.service_sdk_ios.meta/service_sdk_ios/agent_availability_issue.htm)**  
    What to look into when agent availability fails.
- **[My App Crashes](https://developer.salesforce.com/docs/atlas.en-us.service_sdk_ios.meta/service_sdk_ios/app_crash.htm)**  
    Some tips if your app crashes.
- **[My App Was Rejected](https://developer.salesforce.com/docs/atlas.en-us.service_sdk_ios.meta/service_sdk_ios/apprejected.htm)**  
    What to do when your app is rejected from the App Store.