Important
The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in Help.
October 2023 Release (Version 246.0.0)
This documentation describes the Service Chat SDK, which uses the following components.
| Component | Version Number |
|---|---|
| Chat | 4.1.2 |
| ServiceCore | 4.2.8 |
Note
If you are using Xcode 12.3 or later, you must install the SDK using XCFramework files. To learn more, review the installation instructions.