Important
The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in Help.
The agent can request that the user transfer a file by clicking the Attach File button from the Service Cloud Console.
The user sees a FILE TRANSFER REQUESTED message in the app and can then send a file using the paperclip button.
No coding is necessary in your app to make this behavior work.
See Transfer Files During a Chat in Salesforce Help for details about setting up this functionality in the Service Cloud Console.
Note
If your app crashes when a user attempts to perform a file transfer, check that you've enabled the device privacy permissions for the camera and the photo library. An app will crash if these permissions are not set in Xcode. See Install the for iOS for iOS.