---
schema_version: "1"
id: 1ca112ffa4f298f0b419339235b09c5ae4566494bf4d2fc6c52c74712d31b854
title: |-
  Accessibility with the for iOS for
      iOS
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/service_sdk_ios/ios_sdk_accessibility.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.service_sdk_ios.meta/service_sdk_ios/ios_sdk_accessibility.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 2660707906af76b153b54b0755c454e2d542da10d2cdf055392d5bc548ad20d4
description: The Service Chat SDK is accessible to customers that use a screen reader. Depending on your needs, you can also change some settings to expand accessibility.
---
# Accessibility with the for iOS for iOS

The Service Chat SDK is accessible to customers that use a screen reader. Depending on your needs, you can also change some settings to expand accessibility.

![Important](https://developer.salesforce.com/docs/atlas.en-us.service_sdk_ios.meta/service_sdk_ios/images/icon_note_important.png)

#### Important

The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to [Messaging for In-App and Web](https://help.salesforce.com/s/articleView?id=service.miaw_intro_landing.htm&type=5&language=en_US) before that date. Messaging offers many of the [chat features that you](https://help.salesforce.com/s/articleView?id=service.miaw_chat_vs_messaging.htm&type=5&language=en_US) love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in [Help](https://help.salesforce.com/s/articleView?id=001790618&type=1&language=en_US).

## Disable the Minimized View in Chat

By default, a chat session starts out as a minimized, thumbnail view that you tap to open. This minimized view is not optimal for accessibility because a visually impaired person could have trouble locating the thumbnail. To improve accessibility, we suggest starting the session in the full-screen view. When creating the [SCSChatConfiguration](https://forcedotcom.github.io/ServiceSDK-iOS/releases/api/234.1/Classes/SCSChatConfiguration.html) object, set allowMinimization and defaultToMinimized to false.

let config = SCSChatConfiguration(liveAgentPod: "YOUR\_POD\_NAME",
                                  orgId: "YOUR\_ORG\_ID",
                                  deploymentId: "YOUR\_DEPLOYMENT\_ID",
                                  buttonId: "YOUR\_BUTTON\_ID")

config?.allowMinimization = false
config?.defaultToMinimized = false

See [Configure a Chat Session](https://developer.salesforce.com/docs/atlas.en-us.service_sdk_ios.meta/service_sdk_ios/configure_lac_session.htm "Before starting a chat session, you have several ways to configure the session using the SCSChatConfiguration object. These configuration settings allow you to specify pre-chat fields, determine whether a session starts minimized or full screen, and get updates about the user's queue position.").

## Contrast Ratio Considerations

By default, we brand the SDK using a 4.2 contrast ratio. You can customize the colors to increase this contrast ratio.

See [Customize Colors with the](https://developer.salesforce.com/docs/atlas.en-us.service_sdk_ios.meta/service_sdk_ios/customize_colors.htm "Customize the colors by defining the branding token colors used throughout the interface.").

## Dynamic Text Warning

When changing the iOS text size, the Apple Accessibility Inspector displays the following warning: “Dynamic Text font sizes are unsupported.” Dynamic text is supported, but it requires restarting the app after changing the font size.