Important
The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in Help.
Disable the Minimized View in Chat
By default, a chat session starts out as a minimized, thumbnail view that you tap to open. This minimized view is not optimal for accessibility because a visually impaired person could have trouble locating the thumbnail. To improve accessibility, we suggest starting the session in the full-screen view. When building the ChatUIConfiguration object, set defaultToMinimized to false.
ChatUIConfiguration uiConfig = new ChatUIConfiguration.Builder()
.chatConfiguration(chatConfiguration)
.defaultToMinimized(false)
.build();
Contrast Ratio Considerations
By default, we brand the SDK using a 4.2 contrast ratio. You can customize the colors to increase this contrast ratio.