WorkloadUnit

Represents the number of work items and average handle time in a specific time interval. This object is available in API version 49.0 and later.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Special Access Rules

The org must have a Workforce Engagement license. To view, create, edit, and delete records, the user must have the Workforce Engagement Analyst permission set.

Fields

Field	Details
AverageHandleTime	Type double Properties Filter, Nillable, Sort Description The average handle time at a specific period of time.
Channel	Type string Properties Filter, Group, Nillable, Sort Description The channel value.
CustomWorkType	Type string Properties Filter, Group, Nillable, Sort Description The derived field of WorkDemographic.CustomWorkType for the custom dimension value.
DateTime	Type dateTime Properties Create, Filter, Sort, Update Description The timestamp of the single data point in the time series of the workload.
IsOmni	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Derived from isOmni field in workload. Indicates that the workload is Omni-based The default value is 'false'.
MeasureUnit	Type string Properties Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort Description The time interval (in minutes) used in the workload. Possible values are: `43200`—Monthly. Reserved for future use. `10080`—Weekly `1440`—Daily `60`—Hourly `30`—30 minutes. Reserved for future use. `15`—15 minutes. Reserved for future use. The default value is '1440'.
Region	Type string Properties Filter, Group, Nillable, Sort Description The derived field from WorkDemographic.Region for the region value.
SkillSet	Type string Properties Filter, Group, Nillable, Sort Description The derived field from WorkDemographic.SkillSet for the skill value.
TotalCount	Type int Properties Create, Filter, Group, Sort Description The total number work items at a specific period of time.
WorkDemographicId	Type reference Properties Create, Filter, Group, Sort, Update Description The foreign key to the WorkDemographic object. This is a relationship field. Relationship Name WorkDemographic Relationship Type Lookup Refers To WorkDemographic
WorkloadId	Type reference Properties Create, Filter, Group, Sort Description The foreign key to the Workload object. This is a relationship field. Relationship Name Workload Relationship Type Lookup Refers To Workload
WorkloadType	Type picklist Properties Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort Description The derived field from Workload.WorkloadType to indicate the type of workload, for example, a history or forecast workload. Possible values are: `F`—Forecasted `H`—Historical The default value is 'H'.