---
schema_version: "1"
id: a53a4ebc5f3ae224700ce4a40b07cdc544a64e88c503abefaebfcd5aa9fcd661
title: VoiceCallInsightAction
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_voicecallinsightaction.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_voicecallinsightaction.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 33bbacbbfc12cc090b60f264467eb3cb49d8cae6e4f43aa0879981e78255a3aa
description: Represents a suggested follow-up action derived from a voice call insight. VoiceCallInsightAction manages recommended steps—such as sending an email, creating a task, or scheduling a meeting—that address specific moments, including competitor mentions, pricing discussions, or objections. This object is available in API version 66.0 and later.
---
# VoiceCallInsightAction

Represents a suggested follow-up action derived from a voice call insight. VoiceCallInsightAction manages recommended steps—such as sending an email, creating a task, or scheduling a meeting—that address specific moments, including competitor mentions, pricing discussions, or objections. This object is available in API version 66.0 and later.

![Important](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/images/icon_note_important.png)

#### Important

Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations.

## Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

## Special Access Rules

Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set.

## Fields

| Field | Details |
| --- | --- |
| ActionCategory | 
Type

picklist

Properties

Filter, Group, Nillable, Restricted picklist, Sort

Description

The category that classifies the purpose of the action.

Possible values are:

- FollowUp
- NeedsAttention





 |
| ActionReferenceId | 

Type

reference

Properties

Filter, Group, Nillable, Sort

Description

ID of the record associated with the generated action.

This field is a relationship field.

Relationship Name

ActionReference

Refers To

VoiceCallInsightReason



 |
| ActionType | 

Type

picklist

Properties

Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort

Description

The specific type of action to be performed for the insight.

Possible values are:

- CreateCalendarEvent
- CreateTaskWithDate
- EciCreateCallback
- EciScheduleMeetings
- EciSendCallResponse
- ViewContactProfile

The default value is CreateTaskWithDate.



 |
| CompletionDateTime | 

Type

dateTime

Properties

Filter, Nillable, Sort

Description

The timestamp when the action was completed.



 |
| Name | 

Type

string

Properties

Filter, Group, idLookup, Sort

Description

Required. The name of the insight action.



 |
| Status | 

Type

picklist

Properties

Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort

Description

The status of the insight action.

Possible values are:

- Active
- Completed

The default value is Active.



 |
| VoiceCallInsightId | 

Type

reference

Properties

Filter, Group, Sort

Description

Required. ID of the VoiceCallInsight record associated with a voice call. Each record represents the call insight of a specific recording or transcript within a call.

This field is a relationship field.

Relationship Name

VoiceCallInsight

Relationship Type

Master-detail

Refers To

VoiceCallInsight (the master object)



 |