--- schema_version: "1" id: 15a9b1715a75bf73b93496b46f00066c5f2b639841e5bc3eed50b8095029f648 title: VoiceCallInsight collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_voicecallinsight.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_voicecallinsight.htm source_site: developer.salesforce.com content_type: documentation content_hash: 903616fe2ae3e8015f6c834046241560860d6f06e20e81a95f4a80f6712a976c description: Represents the voice call insight data associated with a voice call. Each record represents the call insight of a specific recording or transcript within a call. This object is available in API version 66.0 and later. --- # VoiceCallInsight Represents the voice call insight data associated with a voice call. Each record represents the call insight of a specific recording or transcript within a call. This object is available in API version 66.0 and later. ![Important](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/images/icon_note_important.png) #### Important Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations. ## Supported Calls describeSObjects(), getDeleted(), getUpdated(), query(), retrieve() ## Special Access Rules Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set. ## Fields | Field | Details | | --- | --- | | EngagementInsightType | Type string Properties Filter, Group, Sort Description Required. The unique identifier of the platform setup entity that defines the configuration for this engagement insight type. | | GenerationDateTime | Type dateTime Properties Filter, Sort Description Required. The timestamp when the call insight was generated. | | InsightConfigName | Type string Properties Filter, Group, Nillable, Sort Description The name of the insight configuration, or category, used to classify the insight. | | InsightLanguage | Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description The language associated with the insight type. Each insight type is currently limited to a single language. If the same insight type is mapped to a different language, a new insight type is created. | | InsightModel | Type picklist Properties Defaulted on create, Filter, Group, Restricted picklist, Sort Description Required. The category of the insight type. Possible values are: - FOUNDTIONAL—Foundational - GENERATIVE—Generative - KEYWORD—Keyword - SITUATIONAL—Situational - TIME\_BASED—Time-Based The default value is KEYWORD. | | InsightOccurrenceCount | Type int Properties Filter, Group, Nillable, Sort Description The number of times a particular insight occurred in the transcript. | | InsightSubject | Type string Properties Filter, Group, Nillable, Sort Description The specific text, phrase, or subject identified in the voice call transcript that serves as the basis for the insight. | | InsightText | Type textarea Properties Nillable Description The text content of the insight derived from the voice call transcript. | | Name | Type string Properties Filter, Group, idLookup, Nillable, Sort Description The name of the insight type. | | Scope | Type picklist Properties Defaulted on create, Filter, Group, Restricted picklist, Sort Description Required. The scope of the insight type. Possible values are: - Organization - User The default value is Organization. | | VoiceCallId | Type reference Properties Filter, Group, Sort Description Required. ID of the associated parent VoiceCall. This field is a relationship field. Relationship Name VoiceCall Relationship Type Master-detail Refers To VoiceCall (the master object) | | VoiceCallRecordingId | Type reference Properties Filter, Group, Nillable, Sort Description ID of the associated parent VoiceCallRecording. This field is a relationship field. Relationship Name VoiceCallRecording Refers To VoiceCallRecording | | VoiceCallTranscript | Type string Properties Filter, Group, Nillable, Sort Description The transcript of the voice call. This field requires the canUserDoCloudIntegration permission. |