---
schema_version: "1"
id: a3bf7f8a3e29fb02a1e3bffd62ba87116979c85887f643a693859d11adbd6c5a
title: VideoCallInsightAction
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_videocallinsightaction.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_videocallinsightaction.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 16d751ee943f58d1fabf89ac47aa34956ad340cc25cf3a04e88955db1319cacd
description: Represents a suggested follow-up action derived from a video call insight. VideoCallInsightAction manages recommended steps—such as sending an email, creating a task, or scheduling a meeting—that address specific moments, including competitor mentions, pricing discussions, or objections. This object is available in API version 66.0 and later.
---
# VideoCallInsightAction

Represents a suggested follow-up action derived from a video call insight. VideoCallInsightAction manages recommended steps—such as sending an email, creating a task, or scheduling a meeting—that address specific moments, including competitor mentions, pricing discussions, or objections. This object is available in API version 66.0 and later.

![Important](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/images/icon_note_important.png)

#### Important

Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations.

## Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

## Special Access Rules

Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set.

## Fields

| Field | Details |
| --- | --- |
| ActionCategory | 
Type

picklist

Properties

Filter, Group, Nillable, Restricted picklist, Sort

Description

The category that classifies the purpose of the action.

Possible values are:

- FollowUp
- NeedsAttention





 |
| ActionReferenceId | 

Type

reference

Properties

Filter, Group, Nillable, Sort

Description

ID of the reference record associated with the generated action.

This field is a relationship field.

Relationship Name

ActionReference

Refers To

VideoCallInsightReason



 |
| ActionType | 

Type

picklist

Properties

Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort

Description

The specific type of action to be performed for the insight.

Possible values are:

- CreateCalendarEvent
- CreateTaskWithDate
- EciCreateCallback
- EciScheduleMeetings
- EciSendCallResponse
- ViewContactProfile

The default value is CreateTaskWithDate.



 |
| CompletionDateTime | 

Type

dateTime

Properties

Filter, Nillable, Sort

Description

The timestamp when the action was completed.



 |
| Name | 

Type

string

Properties

Filter, Group, idLookup, Sort

Description

Required. The name of the insight action.



 |
| Status | 

Type

picklist

Properties

Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort

Description

The status of the insight action.

Possible values are:

- Active
- Completed

The default value is Active.



 |
| VideoCallInsightId | 

Type

reference

Properties

Filter, Group, Sort

Description

Required. ID of the VideoCallInsight record associated with a video call. Each record represents the call insight of a specific recording or transcript within a call.

This field is a relationship field.

Relationship Name

VideoCallInsight

Relationship Type

Master-detail

Refers To

VideoCallInsight (the master object)



 |