--- schema_version: "1" id: 7412cd1cfdcd961bc73d57f81ade8c473fd78f82c4449292f37e5daf1b7e362a title: VideoCallInsight collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_videocallinsight.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_videocallinsight.htm source_site: developer.salesforce.com content_type: documentation content_hash: 2362ad1c10effe538e656f8151f98d888bf14203aab97859696c36c78b2960c5 description: Represents the video call insight data associated with a video call. Each record represents the call insight of a specific recording or transcript within a call. This object is available in API version 66.0 and later. --- # VideoCallInsight Represents the video call insight data associated with a video call. Each record represents the call insight of a specific recording or transcript within a call. This object is available in API version 66.0 and later. ![Important](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/images/icon_note_important.png) #### Important Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations. ## Supported Calls describeSObjects(), getDeleted(), getUpdated(), query(), retrieve() ## Special Access Rules Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set. ## Fields | Field | Details | | --- | --- | | EngagementInsightType | Type string Properties Filter, Group, Sort Description Required. The unique identifier of the platform setup entity that defines the configuration for this engagement insight type. | | GenerationDateTime | Type dateTime Properties Filter, Sort Description Required. The timestamp when the call insight was generated. | | InsightConfigName | Type string Properties Filter, Group, Nillable, Sort Description The name of the insight configuration, or category, used to classify the insight. | | InsightLanguage | Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description The language associated with the insight type. Each insight type is currently limited to a single language. If the same insight type is mapped to a different language, a new insight type is created. | | InsightModel | Type picklist Properties Defaulted on create, Filter, Group, Restricted picklist, Sort Description Required. The category of the insight type. Possible values are: - FOUNDTIONAL—Foundational - GENERATIVE—Generative - KEYWORD—Keyword - SITUATIONAL—Situational - TIME\_BASED—Time-Based The default value is KEYWORD. | | InsightOccurrenceCount | Type int Properties Filter, Group, Nillable, Sort Description The number of times a particular insight occurred in the transcript. | | InsightSubject | Type string Properties Filter, Group, Nillable, Sort Description The specific text, phrase, or subject identified in the video call transcript that serves as the basis for the insight. | | InsightText | Type textarea Properties Nillable Description The text content of the insight derived from the video call transcript. | | IsUserEdited | Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether an insight has been edited by a user (true) or not (false). The default value is false. . | | Scope | Type picklist Properties Defaulted on create, Filter, Group, Restricted picklist, Sort Description Required. The scope of the insight type. Possible values are: - Organization - User The default value is Organization. | | VideoCallId | Type reference Properties Filter, Group, Sort Description Required. ID of the associated parent VideoCall record. This field is a relationship field. Relationship Name VideoCall Relationship Type Master-detail Refers To VideoCall (the master object) | | VideoCallRecordingId | Type reference Properties Filter, Group, Nillable, Sort Description ID of the associated parent VideoCallRecording record. This field is a relationship field. Relationship Name VideoCallRecording Refers To VideoCallRecording | | VideoCallTranscriptId | Type reference Properties Filter, Group, Nillable, Sort Description ID of the associated VideoCallTranscript record. This field is a relationship field. Relationship Name VideoCallTranscript Refers To VideoCallTranscript |