--- schema_version: "1" id: 8f20be48a59902987f8c23f11f8b746f5167be11014ee31a4a73522748348310 title: PublicComplaint collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_std_publiccomplaint.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_std_publiccomplaint.htm source_site: developer.salesforce.com content_type: documentation content_hash: 1950c1d72d2d450967f49e781cc8985186d4a795b2a3a88a4de267baeaa67f56 description: Represents the complaints submitted by public users. This object is available in API version 49.0 and later. --- # PublicComplaint Represents the complaints submitted by public users. This object is available in API version 49.0 and later. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Special Access Rules Fields added in API version 58.0 are available if the add-on license for Financial Services Cloud is enabled. ## Fields | Field | Details | | --- | --- | | AccountId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the Account associated with this complaint. This field is a relationship field. Relationship Name Account Relationship Type Lookup Refers To Account | | BusinessAddress | Type textarea Properties Create, Filter, Nillable, Sort, Update Description The address of the business. | | BusinessName | Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The name of the business. | | CauseSubtype | Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The subtype of complaint cause. This field is available in API version 58.0 and later. Possible values are: - Misleading advertisement or documentation | | CauseType | Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The type of complaint cause. This field is available in API version 58.0 and later. Possible values are: - Product Communication | | Comments | Type textarea Properties Create, Nillable, Update Description Additional details about the complaint. This field is available in API version 51.0 and later. | | CompensationAmount | Type currency Properties Create, Filter, Nillable, Sort, Update Description Any amount of money offered to resolve the complaint. This field is available in API version 58.0 and later. | | ComplaintCaseId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the related Case. This field is available in API version 58.0 and later. This field is a relationship field. Relationship Name ComplaintCase Relationship Type Lookup Refers To Case | | ComplaintCaseStatus | Type picklist Properties Defaulted on create, Filter, Group, Nillable, Sort Description The status of the related Case. This field is available in API version 58.0 and later. Possible values are: - Closed - Escalated - In Progress - Merged - New - On Hold - Response Received - Waiting for Customer - Working The default value is New. | | ComplaintSubType | Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The subtype of complaint. All values except Fire Safety are available in API version 58.0 and later. Possible values are: - Account Opening/Closure - Amount Not Dispensed - Attempts to Collect Debt not Owed - Auto Debit Mandate - Communication Tactics - Credit Limit Changed - Credit Report / Credit Score - Delays / Timescales - Disputes over sums/charges - Errors / not following instructions - Fire Safety - Fraud Handling - Inaccessible ATMs - Inaccessible Branch Entrances - Inaccessible Mobile banking features - Inaccessible Website - Misleading Advertising - Mobile Banking - Features or Functionality - No Written Notification About Debt - Online Banking - Features or Functionality - Other General Admin/Customer Service - Others - Problem when Making Payments - Product Disclosure Information - Product Performance/Features - Unauthorised Transaction(s) - Unclear Arrangement - Unclear Guidance - Unsuitable Advice | | ComplaintSummary | Type textarea Properties Create, Nillable, Update Description The summary of customer complaints and related cases. This field is available in API version 62.0 and later. | | ComplaintType | Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The type of complaint. All values except Safety are available in API version 58.0 and later. Possible values are: - Accessibility Issues - Advising, Selling and Arranging - Digital or Technology - Financial Hardship or Collections - General Admin/ Customer Service - Information, sums/ charges or Product Performance - Lending / Credit - Marketing or Corporate Communications - Others - Safety - Transaction Related | | Description | Type textarea Properties Create, Filter, Nillable, Sort, Update Description A description of the complaint. | | Email | Type email Properties Create, Filter, Group, Nillable, Sort, Update Description The email of the complainant. | | EscalationCause | Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The reason the complaint was escalated. This field is available in API version 58.0 and later. Possible values are: - Alleged ADA Violation - Alleged Discrimination - Alleged MLA Violation - Alleged SCRA Violation - Alleged UDAAP Violation - Consumer Protection Agency Involvement - Lawsuit Filed - Media Involvement - None - Received by Executive Leadership The default is None. | | FirstName | Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The given name of the complainant. | | IncidentDate | Type date Properties Create, Filter, Group, Sort, Update Description The date of the incident. The default is the date this record was created, but this field is editable. | | IsComplainantAuthorized | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Whether the person who filed the complaint is an authorized representative of the Account. This field is available in API version 58.0 and later. The default value is false. | | IsReporterConfidential | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The reporter's request for confidentiality. The default value is false. | | LastName | Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The family name of the complainant. | | LastReferencedDate | Type dateTime Properties Filter, Nillable, Sort Description The timestamp when the current user last accessed this record, a record related to this record, or a list view. | | LastViewedDate | Type dateTime Properties Filter, Nillable, Sort Description The timestamp when the current user last viewed this record or list view. If this value is null, possibly the user only accessed this record or list view (LastReferencedDate) but didn't view it. | | MobileNumber | Type phone Properties Create, Filter, Group, Nillable, Sort, Update Description The mobile number of the complainant. | | Name | Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The name of the complaint. | | OwnerId | Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The ID of the complaint owner. This field is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User | | Priority | Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Sort, Update Description The priority of the complaint. Possible values are: - Critical - High - Low - Medium The default value is Medium. | | ProductType | Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The product that the complaint is about. This field is available in API version 58.0 and later. Possible values are: - ATM / debit card - Credit Card or Prepaid Card - Insurance - Investments - Merchant Services - Mobile / electronic banking - Money transfers, virtual currency, and money services - Mortgage / Home Finance - Other - Personal Loan / other loans - Vehicle loan or lease | | ReceivedDate | Type date Properties Create, Filter, Group, Nillable, Sort, Update Description The date the complaint was received. This field is available in API version 58.0 and later. | | ReferenceRecordId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The asset, vehicle, or financial account that’s associated with the public complaint. This field is available in API version 64.0 and later with Automotive Cloud. This field is a relationship field. Relationship Name ReferenceRecord Relationship Type Lookup Refers To Financial Account, Asset, Vehicle, Product2 | | ReporterAddress | Type textarea Properties Create, Filter, Nillable, Sort, Update Description The address of the reporter for further communication. | | ReporterCategory | Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description Role of the reporter in the organization. Possible values are: - Childcare Providers - Healthcare worker - Law Enforcement - Medical Examiners - Mental Health Professionals - Other - School Personnel - Social Worker The default value is School Personnel. | | ReporterOrganization | Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The organization the reporter is part of. | | ShouldInclInRegulatoryRpt | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Whether this complaint must be included in a regulatory report. This field is available in API version 58.0 and later. The default value is false. | | SourceType | Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The source of the complaint. This field is available in API version 58.0 and later. Possible values are: - Branch - Consumer Protection Agency - Contact Centre - Mobile App - Regulatory Agency - Social Media - Web Chat | | Status | Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Sort, Update Description The status of the complaint. Possible values are: - In Review - Resolved - Submitted The default value is Submitted. | | Subject | Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Subject of the complaint. This field is available in API version 51.0 and later. | ## Associated Objects This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later. [PublicComplaintFeed](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.") Feed tracking is available for the object. [PublicComplaintHistory](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.") History is available for tracked fields of the object. [PublicComplaintOwnerSharingRule](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_ownersharingrule.htm "StandardObjectNameOwnerSharingRule is the model for all owner sharing rule objects associated with standard objects. These objects represent a rule for sharing a standard object with users other than the owner.") Sharing rules are available for the object. [PublicComplaintShare](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.") Sharing is available for the object.