--- schema_version: "1" id: 49365e602b65a5a1e290beff1f5befc7a74bc7e6254bd621f9e7470c28870fd8 title: Solution collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_solution.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_solution.htm source_site: developer.salesforce.com content_type: documentation content_hash: dbebdcdc7eec0dea2210026564d79eef9d5345b3e8b81e038200be28921be903 description: Represents a detailed description of a customer issue and the resolution of that issue. --- # Solution Represents a detailed description of a customer issue and the resolution of that issue. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Fields | Field | Details | | --- | --- | | IsDeleted | Type boolean Properties Defaulted on create, Filter Description Indicates whether the object has been moved to the Recycle Bin (true) or not (false). Label is **Deleted**. | | IsHtml | Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether the Solution is an HTML solution (true) or not (false). | | IsOutOfDate | Type boolean Properties Defaulted on create, Filter Description Read-only field that indicates whether a solution master has been updated since the translated version was created (true) or not (false). Note that this field does not appear in the page layout of master solutions. | | IsPublished | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the Solution has been published (true) or not (false). A solution’s published state does not affect how it can be used, or whether you can query, update, or delete it. Label is **Public**. Prior to Spring ‘14, the label was **Visible in Self-Service Portal** | | IsPublishedInPublicKb | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the Solution has been published as a Public Solution (true) or not (false). Label is **Visible in Public Knowledge Base**. This field only applies to solutions, not articles in the public knowledge base. | | IsReviewed | Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether the Solution has been reviewed (true) or not (false). This flag can only be set indirectly via the Status picklist. Each predefined Status value implies an IsReviewed value. Label is **Reviewed**. | | LastReferencedDate | Type datetime Properties Filter, Nillable, Sort Description The timestamp when the current user last interacted with this record, directly or indirectly. | | LastViewedDate | Type datetime Properties Filter, Nillable, Sort Description The timestamp when the current user last viewed this record or list view. If this value is null, it’s possible that the user only accessed this record or list view (LastReferencedDate), but not viewed it. | | OwnerId | Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description ID of the User who owns the Solution. This is a relationship field. Relationship Name Owner Relationship Type Lookup Refers To User | | ParentId | Type reference Properties Create, Defaulted on create, Filter, Update Description ID of the master solution, if this is the translation of a master solution. | | RecordTypeId | Type reference Properties Create, Filter, Nillable, Update Description ID of the RecordType to which the Solution is associated. | | SolutionLanguage | Type picklist Properties Create, Filter, Restricted picklist, Update Description The language that the solution is written in, such as French or Chinese (Traditional). | | SolutionName | Type string Properties Create, Filter, Group, idLookup, Sort, Update Description Required. If a client application creates a new Solution and a value for this field is unspecified, a hyphen (-), the default value for this field, is used. Limit: 255 characters. Label is **Title**. | | SolutionNote | Type textarea Properties Create, Nillable, Update Description The details of the Solution record. Limit: 32,000 characters. Label is **Solution Details**. If you have HTML Solutions enabled, any HTML tags used in this field are verified before the object is created or updated. If invalid HTML is entered, an error is thrown. Any JavaScript used in this field is removed before the object is created or updated. SolutionNote operates as a special type of String. If you have HTML Solutions enabled, any HTML tags used in this field are verified before the object is created or updated. If invalid HTML is entered, an error is thrown. Any JavaScript used in this field is removed before the object is created or updated. In the following example, when the Solution displays on a detail page, the SolutionNote field has H1 HTML formatting applied to it: trigger t on Solution (before insert) { Trigger.new\[0\].SolutionNote ='

hello

'; } In the following example, when the Solution displays on a detail page, the SolutionNote field only contains HelloGoodbye: trigger t2 on Solution (before insert) { Trigger.new\[0\].SolutionNote = 'HelloGoodbye'; } For more information, see [HTML Solutions Overview](https://help.salesforce.com/s/articleView?id=service.sol_html_def.htm&type=5&language=en_US "HTML (New Window)") in Salesforce Help. | | SolutionNumber | Type string Properties Autonumber, Defaulted on create, Filter, Sort Description An identifying number that is assigned automatically when a solution is created. It can’t be set directly, and it can’t be modified. | | Status | Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Required. The status of the solution. Directly controls the IsReviewed value. To obtain the status values in the picklist, a client application can query the SolutionStatus. | | TimesUsed | Type int Properties Filter, Group, Sort Description Number of times this solution has been used. Label is **Num Related Case**. | ## Usage Use this object to manage your organization’s solutions. Client applications can create, update, delete, and query Attachment records associated with a solution. ## Associated Objects This object has the following associated objects. Unless noted, they are available in the same API version as this object. [SolutionFeed](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.") (API version 18.0) Feed tracking is available for the object. [SolutionHistory](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.") History is available for tracked fields of the object. #### See Also - [CategoryData](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_categorydata.htm "Represents a logical grouping of Solution records.") - [CategoryNode](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_categorynode.htm "Represents a tree of Solution categories.")