--- schema_version: "1" id: 3f7bacae9c86e1a5a95a8d87742e90acc340cd5098e516dafc471e8cd37f750a title: ServiceTerritory collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_serviceterritory.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_serviceterritory.htm source_site: developer.salesforce.com content_type: documentation content_hash: 06043de2747b768b2399c718152788f60402f5719fe01a53d411bb240986747c description: Represents a geographic or functional region in which work can be performed in Field Service, Salesforce Scheduler, or Workforce Engagement. This object is available in API version 38.0 and later. --- # ServiceTerritory Represents a geographic or functional region in which work can be performed in Field Service, Salesforce Scheduler, or Workforce Engagement. This object is available in API version 38.0 and later. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Special Access Rules Field Service must be enabled. ## Fields | Field Name | Details | | --- | --- | | Address | Type address Properties Filter Description An address to associate with the territory. For example, you can list the address of the territory’s headquarters. | | AvgTravelTime | Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The average travel time for this service territory. The value is added to the Work Capacity Usage for each scheduled service appointment in the service territory. Available in API version 59.0 and later. | | City | Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The city of the associated address. Maximum length is 40 characters. | | Country | Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The country to associate with the territory. Maximum length is 80 characters. | | Description | Type textarea Properties Create, Nillable, Update Description The description of the territory. | | GeocodeAccuracy | Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The level of accuracy of a location’s geographical coordinates compared with its physical address. Usually provided by a geocoding service based on the address’s latitude and longitude coordinates. This field is available in the API only. | | IsActive | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the service territory is meant to be used. If a territory is inactive, you can’t add members to it or link it to work orders, work order line items, or service appointments. | | LastReferencedDate | Type dateTime Properties Filter, Nillable, Sort Description The date when the territory was last modified. Its label in the user interface is Last Modified Date. | | LastViewedDate | Type dateTime Properties Filter, Nillable, Sort Description The date when the territory was last viewed. | | Latitude | Type double Properties Create, Filter, Nillable, Sort, Update Description Used with Longitude to specify the precise geolocation of the address associated with the territory. Acceptable values are numbers between –90 and 90 with up to 15 decimal places. This field is available in the API only. | | Longitude | Type double Properties Create, Filter, Nillable, Sort, Update Description Used with Latitude to specify the precise geolocation of the address associated with the territory. Acceptable values are numbers between –180 and 180 with up to 15 decimal places. This field is available in the API only. | | Name | Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The name of the territory. | | OperatingHoursId | Type reference Properties Create, Filter, Group, Sort, Update Description The territory’s operating hours, which indicate when service appointments within the territory can occur. Service resources who are members of a territory automatically inherit the territory’s operating hours unless different hours are specified on the resource record. This field is a relationship field. Relationship Name OperatingHours Relationship Type Lookup Refers To OperatingHours | | ParentTerritoryId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The territory’s parent service territory, if it has one. For example, a Northern California territory can have a State of California territory as its parent. A service territory hierarchy can contain up to 10,000 territories. This field is a relationship field. Relationship Name ParentTerritory Relationship Type Lookup Refers To ServiceTerritory | | PostalCode | Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The postal code of the address associated with the territory. Maximum length is 20 characters. | | State | Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The state of the address associated with the territory. Maximum length is 80 characters. | | Street | Type textarea Properties Create, Filter, Group, Nillable, Sort, Update Description The street number and name of the address associated with the territory. | | TopLevelTerritoryId | Type reference Properties Filter, Group, Nillable, Sort Description (Read only) The top-level territory in a hierarchy of service territories. Depending on where a territory lies in the hierarchy, its top-level territory can be the same as its parent. This field is a relationship field. Relationship Name TopLevelTerritory Relationship Type Lookup Refers To ServiceTerritory | | TravelModeId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description ID of the TravelMode used for travel time calculations. The travel mode includes information about the type of transportation, such as a car or walking, whether a vehicle can take toll roads, and whether a vehicle is transporting hazardous materials. This field is a relationship field. Relationship Name TravelMode Relationship Type Lookup Refers To TravelMode | | TravelTimeBuffer | Type int Properties Create, Filter, Group, Nillable, Sort, Update Description Add additional time to driving time, such as time to find parking or to walk to the site. This value overrides the Travel Time Buffer value defined in Field Service Settings | Scheduling | Routing. | | TypicalInTerritoryTravelTime | Type double Properties Create, Filter, Nillable, Sort, Update Description Estimated number of minutes needed to travel from one location to another within the service territory. You can use this field in Apex customization. | ## Usage If you want to use service territories, determine which territories to create. Depending on how your business works, you can create territories based on cities or counties, or on functional categories such as sales versus service. If you plan to build out a hierarchy of service territories, create the highest-level territories first. For example, you can create a hierarchy of territories to represent the areas where your team works in California. Include a top-level territory named California, three child territories named Northern California, Central California, and Southern California, and a series of third-level territories corresponding to California counties. Assign service resources to each county territory to indicate who is available to work in that county. ## Associated Objects This object has these associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later. [ServiceTerritoryChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_change_event.htm "A ChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.") (API version 48.0) Change events are available for the object. [ServiceTerritoryFeed](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.") Feed tracking is available for the object. [ServiceTerritoryHistory](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.") History is available for tracked fields of the object. [ServiceTerritoryOwnerSharingRule](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_ownersharingrule.htm "StandardObjectNameOwnerSharingRule is the model for all owner sharing rule objects associated with standard objects. These objects represent a rule for sharing a standard object with users other than the owner.") Sharing rules are available for the object. [ServiceTerritoryShare](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.") Sharing is available for the object.