--- schema_version: "1" id: fd1e0042e9fe72c3ecc971cc9faf35517018e7ea85f54f00bf5ecbeb4c4da79f title: ServiceRequest collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_servicerequest.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_servicerequest.htm source_site: developer.salesforce.com content_type: documentation content_hash: 487cf9a47600c54b86b6a16e0d577edbdd222406a987f3ace52223d86bcfe295 description: Represents a formal request from a user for something to be provided, such as access, information, hardware, or software. This object manages the lifecycle of these tasks, which are typically low-risk, and can be fulfilled through a defined, repeatable process. For example, a Service Request can be created for an employee requesting a new laptop or a student needing a transcript. This object is available in API version 66.0 and later. --- # ServiceRequest Represents a formal request from a user for something to be provided, such as access, information, hardware, or software. This object manages the lifecycle of these tasks, which are typically low-risk, and can be fulfilled through a defined, repeatable process. For example, a Service Request can be created for an employee requesting a new laptop or a student needing a transcript. This object is available in API version 66.0 and later. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Fields | Field | Details | | --- | --- | | AssignedGroupId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description ID of the user group assigned to the service request. This field is a relationship field. Relationship Name AssignedGroup Refers To Group | | AssignedUserId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description ID of the user assigned to the service request. This field is a relationship field. Relationship Name AssignedUser Refers To User | | BusinessHoursId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description ID for the business hours used to determine the SLA calculation. This field is a relationship field. Relationship Name BusinessHours Refers To BusinessHours | | ClosedDate | Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date when the service request was closed. | | Description | Type textarea Properties Create, Nillable, Update Description A detailed description of the service request. | | IsClosed | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates if the service request is closed (true) or not (false). The default value is false. The default value is false. | | IsPaused | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates if the SLA timer is paused (true) or not (false). The default value is false. The default value is false. | | LastReferencedDate | Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed a record related to this record. | | LastViewedDate | Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed this record | | MilestoneStatus | Type string Properties Group, Nillable, Sort Description Information about the milestone the service request reached. | | Name | Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The name of the service request record. | | OwnerId | Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description ID of the user who created the record. This field is a polymorphic relationship field. Relationship Name Owner Refers To Group, User | | ParentServiceRequestId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description ID of the parent request that this service request belongs to. This field is a relationship field. Relationship Name ParentServiceRequest Refers To ServiceRequest | | Priority | Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Sort, Update Description Priority of a service request. Valid values are: - High - Medium - Low The default value is Low. | | ReportedById | Type reference Properties Create, Filter, Group, Sort, Update Description ID of the person who reported the service request. This field is a polymorphic relationship field. Relationship Name ReportedBy Refers To Account, User | | ResolutionDate | Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time when the service request was resolved. | | ResolutionSummary | Type textarea Properties Create, Nillable, Update Description Resolution summary for the service request. | | SlaEndDate | Type dateTime Properties Filter, Nillable, Sort Description The date and time when the SLA timer ended. | | SlaPauseDate | Type dateTime Properties Filter, Nillable, Sort Description The date and time when the SLA timer was paused. | | SlaStartDate | Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time when the SLA timer started. | | Status | Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description Specifies the status of a service request. | | StatusCode | Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The code that displays the status of the service request lifecycle. Valid values are: - Closed - Canceled - InProgress - New - OnHold - Resolved The default value is New. | | Subject | Type string Properties Create, Filter, Group, Sort, Update Description A short description of the service request. | ## Associated Objects This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later. [ServiceRequestFeed](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.") Feed tracking is available for the object. [ServiceRequestHistory](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.") History is available for tracked fields of the object. [ServiceRequestShare](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.") Sharing is available for the object.