---
schema_version: "1"
id: d31fc51a45da7f8f4b983459af7a12391798dd83784d1abf2e25fa0752d7387a
title: ServiceChannelStatus
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_servicechannelstatus.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_servicechannelstatus.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 85a4a21d95a2e0c2671ab54321eeac8bede5233e3114337222fb722233d56653
description: Represents the status that’s associated with a specific service channel. This object is available in API version 32.0 and later.
---
# ServiceChannelStatus

Represents the status that’s associated with a specific service channel. This object is available in API version 32.0 and later.

## Supported Calls

create(), delete(), query(), update(), retrieve()

## Special Access Rules

To access this object, [Omni-Channel](https://help.salesforce.com/articleView?id=omnichannel_intro.htm&type=5&language=en_US) must be enabled.

As of Spring ’20 and later, only authenticated internal and external users can access this object.

## Fields

| Field | Details |
| --- | --- |
| ServiceChannelId | 
Type

reference

Properties

Create, Filter, Group, Sort

Description

The ID of the service channel.



 |
| ServicePresenceStatusId | 

Type

reference

Properties

Create, Filter, Group, Nillable, Sort

Description

The ID of the presence status that’s associated with the service channel that’s specified by the ServicePresenceChannelId.



 |