--- schema_version: "1" id: d0992203592213b9405194c758710b272c092664c9c3d657d95c7abec510b55c title: SchedulingAdherenceSummary collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_schedulingadherencesummary.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_schedulingadherencesummary.htm source_site: developer.salesforce.com content_type: documentation content_hash: 778bd0e9094eecb226ddf2e267eb31b109446016cc4175971b16b60ae83a057d description: Represents daily shift adherence data for a service resource in a service territory and job profile on a specific date. This object is available in API version 54.0 and later. --- # SchedulingAdherenceSummary Represents daily shift adherence data for a service resource in a service territory and job profile on a specific date. This object is available in API version 54.0 and later. ## Supported Calls create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert() ## Special Access Rules The org requires a Workforce Engagement license, and both Workforce Engagement and Omni-Channel must be enabled. The user requires the Workforce Engagement Planner or Workforce Engagement Admin permission set. ## Fields | Field | Details | | --- | --- | | AdherencePercentage | Type double Properties Filter, Sort Description Percentage of time that the agent was present during the scheduled shift time. This is a calculated field. Formula AdherencePercentage = TotalAdherenceMinutes / TotalScheduledMinutes | | ConformancePercentage | Type double Properties Filter, Sort Description Percentage of time when the agent was present versus the duration of scheduled shifts. The time that the agent is present can extend beyond the scheduled shift. This is a calculated field. Formula ConformancePercentage = TotalPresenceMinutes / TotalScheduledMinutes | | Date | Type date Properties Create, Filter, Group, Sort, Update Description Date for which the adherence data is calculated. | | JobProfileId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the job profile. This is a relationship field. Relationship Name JobProfile Relationship Type Lookup Refers To JobProfile | | JobProfileName | Type string Properties Filter, Group, Nillable, Sort Description The name of the job profile. | | Name | Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description A number that identifies this summary record. | | OwnerId | Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The user who owns the schedule adherence summary. This is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User | | ServiceResourceId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the service resource. This is a relationship field. Relationship Name ServiceResource Relationship Type Lookup Refers To ServiceResource | | ServiceResourceName | Type string Properties Filter, Group, Nillable, Sort Description The name of the service resource. | | ServiceTerritoryId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the service territory. This is a relationship field. Relationship Name ServiceTerritory Relationship Type Lookup Refers To ServiceTerritory | | ServiceTerritoryName | Type string Properties Filter, Group, Nillable, Sort Description The name of the service territory. | | TotalAdherenceMinutes | Type int Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Total minutes that the agent was present during a shift. | | TotalInteractionMinutes | Type int Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Total minutes that the agent was actively receiving work. | | TotalPresenceMinutes | Type int Properties Filter, Group, Nillable, Sort Description Total minutes of agent presence time. This is a calculated field. Formula TotalPresenceMinutes = TotalInteractionMinutes + TotalShrinkageMinutes | | TotalScheduledMinutes | Type int Properties Create, Filter, Group, Sort, Update Description Total minutes of scheduled shift time for the agent. | | TotalShrinkageMinutes | Type int Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Total minutes that the agent was present but not receiving work, such as break times. | ## Associated Objects This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later. [SchedulingAdherenceSummaryOwnerSharingRule](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_ownersharingrule.htm "StandardObjectNameOwnerSharingRule is the model for all owner sharing rule objects associated with standard objects. These objects represent a rule for sharing a standard object with users other than the owner.") Sharing rules are available for the object. [SchedulingAdherenceSummaryShare](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.") Sharing is available for the object.