--- schema_version: "1" id: c5492c66c84f67e573845e040307ac02b7126840268c6aef1263ee1d56c1c6b9 title: QuickTextUsage collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_quicktextusage.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_quicktextusage.htm source_site: developer.salesforce.com content_type: documentation content_hash: 0c10dbf609894387b67008ac238971613f147308a71a4fb3226d289bd7e25768 description: Represents the usage of quick text on a record, including which quick text was used, who used it, and how they used it. Quick text is a snippet of text that allows users to send a quick response to a customer. This object is available in API version 47.0 and later. --- # QuickTextUsage Represents the usage of quick text on a record, including which quick text was used, who used it, and how they used it. Quick text is a snippet of text that allows users to send a quick response to a customer. This object is available in API version 47.0 and later. ## Supported Calls describeSObjects(), getDeleted(), getUpdated(), query(), retrieve() ## Special Access Rules This object is always read-only. ## Fields | Field | Details | | --- | --- | | AppContext | Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description Context in which the quick text was used. Possible values are: - Aloha—Salesforce Classic - Lightning—Lightning Experience - Unknown | | Channel | Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description The channel in which the quick text was used. Possible values are: - Email - Event - Generic - Internal - Knowledge - Live Agent - Messaging - Phone - Portal - Social - Task | | FolderId | Type reference Properties Filter, Group, Nillable, Sort Description ID of the folder containing the quick text at the time it was used. This is a relationship field. Relationship Name Folder Relationship Type Lookup Refers To Folder | | LaunchSource | Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description How the user started the quick text. Possible values are: - Floater - Keyboard shortcut - Macro - Toolbar | | LoggedTime | Type dateTime Properties Filter, Nillable, Sort Description The time when the quick text was used. | | Name | Type string Properties Filter, Group, idLookup, Sort Description Name of the quick text. | | OwnerId | Type reference Properties Filter, Group, Sort Description ID of the group or user that owns the quick text. This is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User | | QuickTextID | Type reference Properties Filter, Group, Sort Description ID of the quick text. This is a relationship field. Relationship Name QuickText Relationship Type Lookup Refers To QuickText | | UserId | Type reference Properties Filter, Group, Nillable, Sort Description ID of the user that used the quick text. This is a relationship field. Relationship Name User Relationship Type Lookup Refers To User | ## Associated Objects This object has the following associated objects. Unless noted, they are available in the same API version as this object. [QuickTextUsageChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_change_event.htm "A ChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.") (API version 62.0) Change events are available for the object. [QuickTextUsageOwnerSharingRule](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_ownersharingrule.htm "StandardObjectNameOwnerSharingRule is the model for all owner sharing rule objects associated with standard objects. These objects represent a rule for sharing a standard object with users other than the owner.") Sharing rules are available for the object. [QuickTextUsageShare](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.") Sharing is available for the object.