--- schema_version: "1" id: 1d145198d82e6097fd4d044d463763ceb64201043574e836450cdfd0ffe398fa title: QuickText collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_quicktext.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_quicktext.htm source_site: developer.salesforce.com content_type: documentation content_hash: 4568d9f817cc2a1f9bcb13e6e0620c604f5ff54a66743fb0bf13aafb8be075cb description: This object stores a snippet of text that allows users to send a quick response to a customer. Use quick text to create greetings, answers to common questions, short notes, and more. This object is available in API version 24.0 and later. --- # QuickText This object stores a snippet of text that allows users to send a quick response to a customer. Use quick text to create greetings, answers to common questions, short notes, and more. This object is available in API version 24.0 and later. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Fields | Field Name | Details | | --- | --- | | Category | Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Sort, Update Description A customizable picklist that can be used to group multiple related quick text records together | | Channel | Type multipicklist Properties Create, Defaulted on create, Filter, Nillable, Update Description A multi-select picklist that can be used to specify where specific quick text messages are available, such as in Chat or in the Email publisher in Case Feed. | | FolderId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description Returns the ID of the folder that contains the quick text. Available in API version 44.0 and later. This is a relationship field. Relationship Name Folder Relationship Type Lookup Refers To Folder | | FolderName | Type string Properties Filter, Nillable, Sort Description Name of the folder that contains the quick text. Available in API version 44.0 and later. | | IsInsertable | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description If true, the quick text is available in the channels selected in the Channel field. If false, the quick text is not available. The label in the UI is **Include in selected channels**. By default: - This field is set to true on quick text records created from the Quick Text page or via the API. - This field is set to false on quick text records created during the Einstein Reply Recommendations reply publishing process. | | LastReferencedDate | Type datetime Properties Filter, Nillable, Sort Description The timestamp when the current user last interacted with this record, directly or indirectly. | | LastViewedDate | Type datetime Properties Filter, Nillable, Sort Description The timestamp when the current user last viewed this record or list view. If this value is null, it's possible that the user only accessed this record or list view (LastReferencedDate), but not viewed it. | | Message | Type textarea Properties Create, Filter (unavailable in API version 25.0 and later), Sort (unavailable in API version 25.0 and later), Update Description The content of the quick text record | | Name | Type string Properties Create, Filter (unavailable in API version 25.0 and later), Group, idLookup, Sort (unavailable in API version 25.0 and later), Update Description A descriptive label for the quick text record | | OwnerId | Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description ID of the [User](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_user.htm "Represents a user in your organization.") or Queue that owns the quick text record This is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User | | SourceType | Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description (Used with Einstein Reply Recommendations.) Indicates how the text was composed. This field is not available in the UI. Possible values are: - EINSTEIN\_GENERATED—Text was generated by Einstein Reply Recommendations - USER\_EDITED—Text was generated by Einstein Reply Recommendations, and then edited by a user - USER\_GENERATED—User wrote the text | ## Usage Use this object to create and manage the quick text messages available to users. You can categorize multiple quick text records into groups using the Category field. The Category field can also be a parent to multiple custom-dependent Picklist fields to create a hierarchical structure of categories. QuickText is also used in Einstein Reply Recommendations, a feature that recommends stock replies for support agents to use in chats in the Lightning Service Console. During setup, Einstein Reply Recommendations scans past chats to generate a list of commonly used replies. Each generated reply is a ReplyText record. The admin then publishes, or converts, the replies to quick text, creating a corresponding QuickText record for each reply. Therefore, certain QuickText fields are used only on quick text records that originated as a ReplyText record. ## Associated Objects This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later. [QuickTextChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_change_event.htm "A ChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.") (API version 48.0) Change events are available for the object. [QuickTextHistory](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.") History is available for tracked fields of the object. [QuickTextOwnerSharingRule](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_ownersharingrule.htm "StandardObjectNameOwnerSharingRule is the model for all owner sharing rule objects associated with standard objects. These objects represent a rule for sharing a standard object with users other than the owner.") Sharing rules are available for the object. [QuickTextShare](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.") Sharing is available for the object.