--- schema_version: "1" id: 1e8ff9758d23cfdf3f0b214815a4b434e3721e00d210ab79bfa2f0137f39245f title: ProductServiceCampaignItem collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_productservicecampaignitem.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_productservicecampaignitem.htm source_site: developer.salesforce.com content_type: documentation content_hash: 42c0e46f47f1399a9147dc2249baf7694e1f7d69ba3c4650e8a3fc684c97feba description: Represents a product service campaign's asset. This object is available in API version 51.0 and later. --- # ProductServiceCampaignItem Represents a product service campaign's asset. This object is available in API version 51.0 and later. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Special Access Rules Field Service must be enabled. ## Fields | Field | Details | | --- | --- | | AssetId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The asset associated with the product service campaign. Must be present if Product2Id is not present. | | LastReferencedDate | Type dateTime Properties Filter, Nillable, Sort Description The date and time that the asset was last modified. Its UI label is Last Modified Date. | | LastViewedDate | Type dateTime Properties Filter, Nillable, Sort Description The date and time that the asset was last viewed. | | Product2Id | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the Product2 associated with this campaign. The UI label is Product. Must be present if AssetID is not present. | | ProductServiceCampaignId | Type reference Properties Create, Filter, Group, Sort Description Required. The item’s parent product service campaign record. | | ProductServiceCampaignItemNumber | Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The ID of the product service campaign item. | | Status | Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The status of the product service campaign item. The picklist includes the following values, which can be customized: - New—Product service campaign item created, but there hasn’t yet been any activity. - In Progress—Product service campaign item has begun. - On Hold—Product service campaign item is paused. - Completed—Product service campaign item is complete. - Cannot Complete—Product service campaign item couldn’t be completed. - Closed—All product service campaign item and associated activity is complete. - Canceled—Product service campaign item is canceled, typically before any work began. | | StatusCategory | Type picklist Properties Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort Description The category that each Status value falls into. The StatusCategory field has eight default values: seven values that are identical to the default Status values, and None for statuses without a status category. If you create custom Status values, you must indicate which category it belongs to. For example, if you create a Waiting for Response value, add it to the On Hold category. To learn which processes reference StatusCategory, see [How are Status Categories Used?](https://help.salesforce.com/articleView?id=fs_status_categories.htm&language=en_US) | ## Associated Objects This object has the following associated objects. Unless noted, they are available in the same API version as this object. [ProductServiceCampaignItemFeed](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.") Feed tracking is available for the object. [ProductServiceCampaignItemHistory](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.") History is available for tracked fields of the object. [ProductServiceCampaignItemOwnerSharingRule](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_ownersharingrule.htm "StandardObjectNameOwnerSharingRule is the model for all owner sharing rule objects associated with standard objects. These objects represent a rule for sharing a standard object with users other than the owner.") Sharing rules are available for the object. [ProductServiceCampaignItemShare](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.") Sharing is available for the object.