--- schema_version: "1" id: 0ebc488e88bff2dfe92fa62bd2dff700ff3d95b3275b598174c98e455218adcf title: ProductServiceCampaign collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_productservicecampaign.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_productservicecampaign.htm source_site: developer.salesforce.com content_type: documentation content_hash: f722d732a09d9ce2df1d5078fc9de473862a6a251993dcb79d380d30f394c19c description: Represents a set of activities to be performed on a product service campaign asset, such as a product recall for safety issues or product defects. This object is available in API version 51.0 and later. --- # ProductServiceCampaign Represents a set of activities to be performed on a product service campaign asset, such as a product recall for safety issues or product defects. This object is available in API version 51.0 and later. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Special Access Rules Field Service must be enabled. ## Fields | Field | Details | | --- | --- | | Description | Type textarea Properties Create, Nillable, Update Description Description of the product service campaign. | | EndDate | Type date Properties Create, Filter, Group, Nillable, Sort, Update Description The date on which the product service campaign ends. | | LastReferencedDate | Type dateTime Properties Filter, Nillable, Sort Description The date and time that the asset was last modified. The UI label is Last Modified Date. | | LastViewedDate | Type dateTime Properties Filter, Nillable, Sort Description The date and time that the asset was last viewed. | | OwnerId | Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The product service campaign’s owner. By default, the product service campaign owner is the user who created the product service campaign record. The UI label is Product Service Campaign Owner. | | Priority | Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The priority of the product service campaign. Possible values are: - Critical - High - Low - Medium | | Product2Id | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description ID of the Product2 associated with this campaign. The UI label is Product. | | ProductServiceCampaignName | Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The name of the product service campaign. | | StartDate | Type date Properties Create, Filter, Group, Sort, Update Description The date on which the product service campaign starts. | | Status | Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The status of the product service campaign. The picklist includes the following values, which can be customized: - New—Product service campaign created, but there hasn’t yet been any activity. - In Progress—Product service campaign has begun. - On Hold—Work is paused. - Completed—Work is complete. - Cannot Complete—Work couldn’t be completed. - Closed—All work and associated activity is complete. - Canceled—Work is canceled, typically before any work began. | | StatusCategory | Type picklist Properties Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort Description The category that each Status value falls into. The StatusCategory field has eight default values: seven values that are identical to the default Status values, and None for statuses without a status category. If you create custom Status values, you must indicate which category it belongs to. For example, if you create a Waiting for Response value, add it the On Hold category. To learn which processes reference StatusCategory, see [How are Status Categories Used?](https://help.salesforce.com/articleView?id=fs_status_categories.htm&language=en_US) | | Type | Type picklist Properties Create, Filter, Group, Sort, Update Description The type of the product service campaign. The picklist includes the following values, which can be customized: - Modification—The asset requires an on-site alteration. - Recall—The asset must be returned to the manufacturer for modification or upgrade. - Service—The asset needs to be serviced. - Upgrade—The asset needs updating. | | WorkTypeId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The work type associated with the product service campaign. A customer uses this field as a guide when setting work type for work orders for the product service campaign. Duration, Duration Type, and required skills. | ## Associated Objects This object has the following associated objects. Unless noted, they are available in the same API version as this object. [ProductServiceCampaignFeed](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.") Feed tracking is available for the object. [ProductServiceCampaignHistory](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.") History is available for tracked fields of the object. [ProductServiceCampaignOwnerSharingRule](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_ownersharingrule.htm "StandardObjectNameOwnerSharingRule is the model for all owner sharing rule objects associated with standard objects. These objects represent a rule for sharing a standard object with users other than the owner.") Sharing rules are available for the object. [ProductServiceCampaignShare](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.") Sharing is available for the object.