--- schema_version: "1" id: 38958a3fe0d6465187eedc29ab8cb37c8266e03359110881b557f443d5e70314 title: Problem collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_problem.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_problem.htm source_site: developer.salesforce.com content_type: documentation content_hash: 22ea2b1d6033d0c75df13bbb8c9f827793499cde61e0ba8fc2cc0e6ff8e032d6 description: Problems represent the root cause data of one or more incidents. This object contains all the details of a problem, documenting the history of the problem from detection to closure. This object is available in API version 53.0 and later. --- # Problem Problems represent the root cause data of one or more incidents. This object contains all the details of a problem, documenting the history of the problem from detection to closure. This object is available in API version 53.0 and later. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Fields | Field | Details | | --- | --- | | Category | Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The type of problem. Administrators set field values. | | Description | Type textarea Properties Create, Nillable, Update Description A description of the problem. This field can store up to 32 KB of data, but only the first 255 characters appear in reports. | | Impact | Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The problem's impact. Possible values are: - High - Low - Medium The default value is 'High'. | | LastReferencedDate | Type dateTime Properties Filter, Nillable, Sort Description The date and time (in UTC) when the current user last accessed this record, a record related to this record, or a list view. | | LastViewedDate | Type dateTime Properties Filter, Nillable, Sort Description The date and time (in UTC) when the current user last viewed this record or list view. If this value is null, the user might have only accessed this record or list view. (LastReferencedDate) but not viewed it. | | OwnerId | Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description This is a polymorphic relationship field that represents the user or group assigned to resolve the problem. Relationship Name Owner Relationship Type Lookup Refers To Group, User | | ParentProblemId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of a problem above one or more related problems in a problem hierarchy. This is a relationship field. Relationship Name ParentProblem Relationship Type Lookup Refers To Problem | | Priority | Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The impact and urgency of the problem. Possible values are: - Critical - High - Low - Moderate The default value is 'Critical'. | | PriorityOverrideReason | Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The reason why the priority should be changed or edited. | | ProblemNumber | Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The unique, system-generated problem number. | | ResolutionDateTime | Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time (in UTC) when the problem was resolved. | | ResolutionSummary | Type textarea Properties Create, Nillable, Update Description A description of the steps needed to resolve the incident. | | ResolvedById | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the user who resolved the problem. This is a relationship field. Relationship Name ResolvedBy Relationship Type Lookup Refers To User | | RootCauseSummary | Type textarea Properties Create, Nillable, Update Description A description of the problem resolution or root cause. This field can store up to 32 KB of data, but only the first 255 characters display in reports. | | Status | Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Any custom or granular stages customers wants to track. This will be a dependent picklist. Possible values are: - Closed - Fix in Progress - Known Error - New - Open - Pending Change - Resolved - Root Cause Analysis - Work In Progress The default value is 'New'. | | StatusCode | Type picklist Properties Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort Description The status of the problem. Possible values are: - Closed - FixInProgress - KnownError - New - Open - PendingChange - Resolved - RootCauseAnalysis - WorkInProgress The default value is 'New'. | | SubCategory | Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The type of problem. One level deeper than Category. Administrators set field values. | | Subject | Type string Properties Create, Filter, Group, Sort, Update Description A brief description of the problem. | | Urgency | Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description A measure of how long a resolution can be delayed until an incident, problem, or change has a significant business impact. Possible values are: - High - Low - Medium The default value is 'High'. |