---
schema_version: "1"
id: 8a4880e97fb11be99c2efd0e93662580c3eab8236978b56b49c05a6460082275
title: PresenceDeclineReason
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_presencedeclinereason.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_presencedeclinereason.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 9cde08ff4f2a2db7429db226d82855c471b1c65468b593b19af5d8458280d49d
description: Represents an Omni-Channel decline reason that agents can select when declining work requests. This object is available in API version 37.0 and later.
---
# PresenceDeclineReason

Represents an Omni-Channel decline reason that agents can select when declining work requests. This object is available in API version 37.0 and later.

![Important](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/images/icon_note_important.png)

#### Important

Where possible, we changed noninclusive terms to align with our company value of Equality. Because changing terms in our code can break current implementations, we maintained this object’s name.

## Supported Calls

create(), delete(), describeSObjects(), update(), query(), retrieve()

## Special Access Rules

To access this object, [Omni-Channel](https://help.salesforce.com/articleView?id=omnichannel_intro.htm&type=5&language=en_US) must be enabled.

As of Spring ’20 and later, only authenticated internal and external users can access this object.

## Fields

| Field | Details |
| --- | --- |
| DeveloperName | 
Type

string

Properties

Create, Filter, Group, Sort

Description

The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your org. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. In managed packages, this field prevents naming conflicts on package installations. With this field, a developer can change the object's name in a managed package and the changes are reflected in a subscriber's organization.

When creating large sets of data, always specify a unique DeveloperName for each record. If no DeveloperName is specified, performance slows down while Salesforce generates one for each record.

![Note](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/images/icon_note.png)

#### Note

Only users with View DeveloperName OR View Setup and Configuration permission can view, group, sort, and filter this field.















 |
| Language | 

Type

picklist

Properties

Create, Filter, Group, Nillable, Restricted picklist, Sort

Description

The language of the [PresenceDeclineReason](#sforce_api_objects_presencedeclinereason "Represents an Omni-Channel decline reason that agents can select when declining work requests. This object is available in API version 37.0 and later.").



 |
| MasterLabel | 

Type

string

Properties

Create, Filter, Group, Sort

Description

The label for the [PresenceDeclineReason](#sforce_api_objects_presencedeclinereason "Represents an Omni-Channel decline reason that agents can select when declining work requests. This object is available in API version 37.0 and later.").



 |