---
schema_version: "1"
id: 7ce5a9b439b145506adc701c5768598e10a58731d5f9416295d95a91e5988dab
title: PresenceConfigDeclineReason
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_presenceconfigdeclinereason.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_presenceconfigdeclinereason.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: fe2d883642e5a0f5119e007d294772dc534fe929dd42d3478b08c78cb5798c97
description: Represents the settings for a decline reason that a presence user provides when declining work. This object is available in API version 37.0 and later.
---
# PresenceConfigDeclineReason

Represents the settings for a decline reason that a presence user provides when declining work. This object is available in API version 37.0 and later.

## Supported Calls

create(), delete(), describeSObjects(), update(), query(), retrieve()

## Special Access Rules

To access this object, [Omni-Channel](https://help.salesforce.com/articleView?id=omnichannel_intro.htm&type=5&language=en_US) must be enabled.

As of Spring ’20 and later, only authenticated internal and external users can access this object.

## Fields

| Field | Details |
| --- | --- |
| PresenceDeclineReasonId | 
Type

reference

Properties

Create, Filter, Group, Nillable, Sort

Description

The ID of the [PresenceDeclineReason](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_presencedeclinereason.htm#sforce_api_objects_presencedeclinereason "Represents an Omni-Channel decline reason that agents can select when declining work requests. This object is available in API version 37.0 and later.") record.



 |
| PresenceUserConfigId | 

Type

reference

Properties

Create, Filter, Group, Sort

Description

The ID of the [PresenceUserConfig](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_presenceuserconfig.htm#sforce_api_objects_presenceuserconfig "Represents a configuration that determines a presence user’s settings. This object is available in API version 32.0 and later.") record where the decline reasons are added.



 |