OmniSupervisorConfigQueue

Represents the queues that are visible to the supervisors of a Command Center for Service configuration. The queue, if visible, appears in the Queues Backlog and Assigned Work tabs of Command Center for Service. This object is available in API version 53.0 and later.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Special Access Rules

To access this object, Omni-Channel must be enabled.

Only authenticated internal and external users can access this object.

Fields

Field	Details
OmniSupervisorConfigId	Type reference Properties Create, Filter, Group, Sort Description om A unique identifier for the Command Center for Service configuration. This is a relationship field. Relationship Name OmniSupervisorConfig Relationship Type Lookup Refers To OmniSupervisorConfig
QueueId	Type reference Properties Create, Filter, Group, Nillable, Sort Description A unique identifier for the queue that’s made visible to the supervisors who are assigned to the Command Center for Service configuration. This is a relationship field. Relationship Name Queue Relationship Type Lookup Refers To Group