OmniSupervisorConfigGroup

Represents the group of reps who are visible to the supervisors of a Command Center for Service configuration. The group, if visible, appears in the Agents tab of Command Center for Service. This object is available in API version 41.0 and later.

Supported Calls

create(), delete(), query(), update(), retrieve()

Special Access Rules

To access this object, Omni-Channel must be enabled.

As of Spring ’20 and later, only authenticated internal and external users can access this object.

Fields

Field	Details
GroupId	Type reference Properties Create, Filter, Group, Nillable, Sort Description A unique identifier for the group of reps that’s made visible to the supervisors who are assigned to the Command Center for Service configuration. This is a relationship field. Relationship Name Group Relationship Type Lookup Refers To Group
OmniSupervisorConfigId	Type reference Properties Create, Filter, Group, Sort Description A unique identifier for the Command Center for Service configuration. This is a relationship field. Relationship Name OmniSupervisorConfig Relationship Type Lookup Refers To OmniSupervisorConfig