MessagingChannelSkill

Junction object that represents an association between MessagingChannel and Skill. This object is available in API version 45.0 and later.

For example, when we want to use Omni-Channel skills-based routing in Live message, this object maintains the mapping between the messaging channel and the skill.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Fields

Field Name	Details
MessagingChannelId	Type reference Properties Create, Filter, Group, Sort Description ID of the MessagingChannel. This is a relationship field. Relationship Name MessagingChannel Relationship Type Lookup Refers To MessagingChannel
SkillId	Type reference Properties Create, Filter, Group, Sort, Update Description ID of the Skill. This is a relationship field. Relationship Name Skill Relationship Type Lookup Refers To Skill