LiveAgentSession

Note

Standard fields for the LiveAgentSession object can only be modified if your administrator has given you editing permissions for these records.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update()

Fields

Field Name	Details
AgentId	Type reference Properties Create, Filter, Group, Sort, Update Description ID of the agent associated with the session.
ChatReqAssigned	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The number of chat requests that were assigned to an agent during a session.
ChatReqDeclined	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The number of chat requests that were declined by an agent during a session.
ChatReqEngaged	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The number of chats in which an agent was engaged during a session.
ChatReqTimedOut	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The number of chat requests that timed out in an agent’s queue during a session.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The date and time that the session record was last referenced.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The date and time that the session record was last viewed.
LoginTime	Type dateTime Properties Create, Filter, Sort, Update Description The date and time an agent logged in during the session.
LogoutTime	Type dateTime Properties Create, Filter, Sort, Update Description The date and time an agent logged out during a session.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookupSort Description The name of the session.
NumFlagLoweredAgent	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The number of assistance flags lowered by the agent.
NumFlagLoweredSupervisor	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The number of assistance flags lowered by the supervisor.
NumFlagRaised	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The number of assistance flags raised by the agent.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description ID of the owner of the session record.
TimeAtCapacity	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The amount of time an agent spent with the maximum number of chats in his or her queue.
TimeIdle	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The amount of time an agent spent idle during the session.
TimeInAwayStatus	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The amount of time an agent spent with a status of “Away” during a session.
TimeInChats	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The amount of time an agent spent engaged in chats during a session.
TimeInOnlineStatus	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The amount of time an agent spent with a status of “Online” during a session.

Usage

Use this object to query and manage chat session records.

Associated Objects

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

LiveAgentSessionHistory: History is available for tracked fields of the object.
LiveAgentSessionOwnerSharingRule: Sharing rules are available for the object.
LiveAgentSessionShare: Sharing is available for the object.