--- schema_version: "1" id: 37add0aaaad8baa9594903925588e6e9c3ac207aee4d9abbba40fdf42c79937c title: KnowledgeArticleFeedback collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_knowledgearticlefeedback.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_knowledgearticlefeedback.htm source_site: developer.salesforce.com content_type: documentation content_hash: cea0e5a33d8c21cf33406bc6028037500722df76c18e1f61cb4d9e2009202a23 description: Represents information about feedback from users on Knowledge articles and details about assignment of feedback to the article owner or team to take action. This object is available in API version 64.0 and later. --- # KnowledgeArticleFeedback Represents information about feedback from users on Knowledge articles and details about assignment of feedback to the article owner or team to take action. This object is available in API version 64.0 and later. ![Important](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/images/icon_note_important.png) #### Important Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations. ## Supported Calls describeSObjects(), query(), retrieve(), delete(), update() ![Note](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/images/icon_note.png) #### Note A KnowledgeArticleFeedback record is created only when a user submits ‌feedback. ## Special Access Rules Knowledge must be enabled in your org. A user must have the View Articles permission enabled. Salesforce Knowledge users, unlike customer and partner users, must also be granted the Knowledge User feature license. Knowledge Article Feedback Org Preference should also be enabled. ## Fields | Field Name | Details | | --- | --- | | AssignedToId | Type reference Properties Filter, Group, Nillable, Sort, Update Description The queue name or user ID of the feedback assignee, who reviews and takes action on the feedback. This field is a polymorphic relationship field. **Relationship Name** AssignedTo **Refers To** Queue, User | | FeedbackResponseId | Type reference Properties Filter, Group, Sort Description The unique ID of the feedback response associated with the feedback record. This field is a relationship field. **Relationship Name** FeedbackResponse ****Refers To**** SurveyResponse | | FeedbackSource | Type picklist Properties Filter, Group, Restricted picklist, Sort Description The source of feedback. Possible values are: - Internal - Community | | FeedbackSubmitterId | Type reference Properties Filter, Group, Sort Description The ID of the user who submitted feedback. This field is a relationship field. Relationship Name FeedbackSubmitter Refers To User | | IsLiked | Type boolean Properties Defaulted on create, Filter, Group, Sort Description The answer to the Article Liked question in the feedback form. The default value is false | | KnowledgeArticle | Type string Properties Filter, Group, Sort Description The ID of the article associated with the feedback response. | | KnowledgeArticleUrl | Type url Properties Filter, Sort Description The URL of the article version associated with the feedback response. | | KnowledgeArticleVersion | Type string Properties Filter, Group, idLookup, Sort Description The version of the article associated with the feedback response. | | KnowledgeArticleVersionTitle | Type string Properties Filter, Group, Nillable, Sort Description The title of the article version associated with the feedback response. | | LastReferencedDate | Type dateTime Properties Filter, Nillable, Sort Description The date when the feedback record was last accessed or referenced. | | LastViewedDate | Type dateTime Properties Filter, Nillable, Sort Description The date when the feedback record was last viewed. | | LinkedArticleEntityId | Type reference Properties Filter, Group, Nillable, Sort Description Internal entity that links a Knowledge article version and survey invitation. This field is a relationship field. **Relationship Name** LinkedArticleEntity ****Refers To**** LinkedArticle | | Name | Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description A unique name automatically assigned to the Knowledge article feedback when it's created. You can't change the format or value of this field. | | OwnerId | Type reference Properties Filter, Group, Sort, Update Description The user ID of the article feedback owner. This field is a polymorphic relationship field. **Relationship Name** Owner **Refers To** Group, User | | ReviewActionTaken | Type picklist Properties Filter, Group, Sort, Nillable, Update Description The review action taken to address the feedback. You can configure the possible values for this picklist field. | | ReviewComment | Type textArea Properties Filter, Nillable, Sort, Update Description The review comment provided by the feedback assignee. This is optional. The maximum length is 1,212 characters. | | ReviewCompletionDate | Type dateTime Properties Filter, Nillable, Sort, Update Description The date when the review was completed. | | ReviewDueDate | Type dateTime Properties Filter, Nillable, Sort, Update Description The due date for completing the feedback review. | | ReviewStatus | Type picklist Properties Filter, Group, Sort, Nillable, Update Description The review status of the feedback. You can configure the possible values for this picklist field. | ## Usage Use this object to query, retrieve, or search for article feedback based on your access level to the articles. You can filter feedback records by Knowledge article, article version, or other criteria. ## SOQL Samples The SOQL clause queries KnowledgeArticleFeedback records which aren't reviewed. SELECT FeedbackResponseId, IsLiked, KnowledgeArticleVersion FROM KnowledgeArticleFeedback WHERE ReviewCompletionDate = NULL The SOQL clause queries KnowledgeArticleFeedback records for a specific article version. SELECT FeedbackResponseId, IsLiked, KnowledgeArticleVersion, AssignedToId, ReviewStatus FROM KnowledgeArticleFeedback WHERE KnowledgeArticleVersion = 'ka0SG00000KSjjRYAT'