---
schema_version: "1"
id: 409f6dbeb0bb85243cb75f54f681fdedc74705e5cbf007a8d1076138cd721abe
title: JobProfileQueueGroup
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_jobprofilequeuegroup.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_jobprofilequeuegroup.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: d999fb699e1ab9daae2a861cd2e3188e3fe59ad57418c9139fee20c3807f2f41
description: JobProfileQueueGroup defines the mapping between Queue and JobProfile and configurations for capacity plans in Workforce Engagement. This object is available in API version 53.0 and later.
---
# JobProfileQueueGroup

JobProfileQueueGroup defines the mapping between Queue and JobProfile and configurations for capacity plans in Workforce Engagement. This object is available in API version 53.0 and later.

## Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), update(), upsert()

## Special Access Rules

Org must have the Workforce Engagement, Workforce Engagement Configuration, and Omni org preferences enabled. User must have the Workforce Engagement Analyst or Planner user permission set.

## Fields

| Field | Details |
| --- | --- |
| AnswerTime | 
Type

int

Properties

Create, Filter, Group, Sort, Update

Description

The answer time (in seconds) for a specific group.



 |
| CapacityPerJobProfile | 

Type

int

Properties

Create, Filter, Group, Sort, Update

Description

The max number of work units that an agent can handle for a specific job profile.



 |
| GroupCapacity | 

Type

int

Properties

Create, Filter, Group, Sort, Update

Description

The distributed number of work units among groups to which a specific job profile is associated.



 |
| GroupId | 

Type

reference

Properties

Create, Filter, Group, Sort, Update

Description

Identifies the group or queue record.

This is a relationship field.

Relationship Name

Group

Relationship Type

Lookup

Refers To

Group



 |
| JobProfileId | 

Type

reference

Properties

Create, Filter, Group, Sort, Update

Description

Identifies the job profile record.

This is a relationship field.

Relationship Name

JobProfile

Relationship Type

Lookup

Refers To

JobProfile



 |
| JobProfileShrinkage | 

Type

double

Properties

Create, Filter, Sort, Update

Description

The shrinkage for a specific job profile.



 |
| Priority | 

Type

int

Properties

Create, Filter, Group, Sort, Update

Description

The priority of a group per job profile.



 |
| ServiceLevelAgreementPerc | 

Type

double

Properties

Create, Filter, Sort, Update

Description

The expected SLA percentage for a specific group.



 |
| WorkType | 

Type

picklist

Properties

Create, Defaulted on create, Filter, Group, Restricted picklist, Sort, Update

Description

A type of group, indicating whether a queue is synchronous or asynchronous.

Possible values are:

- A—Async
- S—Sync

The default value is 'S'.



 |