--- schema_version: "1" id: d4de34cadeb66471dedae754b6a5a51313a6003af5b86556233a2a526eaa4af7 title: Incident collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_incident.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_incident.htm source_site: developer.salesforce.com content_type: documentation content_hash: 23d936c8cd758871cfdfa99340fd8d620763ddd7e200a8f214175ed8f6e818c2 description: An Incident is any unplanned business interruption that has wide-sweeping impacts and requires an urgent fix. This object contains the details of the incident, documenting the history of the incident from registration to closure. This object is available in API version 53.0 and later. --- # Incident An Incident is any unplanned business interruption that has wide-sweeping impacts and requires an urgent fix. This object contains the details of the incident, documenting the history of the incident from registration to closure. This object is available in API version 53.0 and later. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Fields | Field | Details | | --- | --- | | Category | Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The type of incident. | | Description | Type textarea Properties Create, Nillable, Update Description A description of the incident. This field can store up to 32 KB of data, but only the first 255 characters appear in reports. | | DetectedDateTime | Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time (in UTC) when the incident was first detected. | | EndDateTime | Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time (in UTC) when the incident ended. | | Impact | Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The incident's impact. Possible values are: - High - Low - Medium The default value is 'High'. | | IncidentNumber | Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The unique, system-generated number for the incident. | | IsMajorIncident | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the incident is business-critical. If set to true, the incident is widespread and business-critical. The default value is false. | | LastReferencedDate | Type dateTime Properties Filter, Nillable, Sort Description The date and time (in UTC) when the current user last accessed this record, a list view, or another related record. | | LastViewedDate | Type dateTime Properties Filter, Nillable, Sort Description The date and time (in UTC) when the current user last viewed this record or list view. If this value is null, the user might have only accessed this record or list view (LastReferencedDate) but not viewed it. | | OwnerId | Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description A polymorphic relationship field that represents the user or group assigned to resolve the incident. Relationship Name Owner Relationship Type Lookup Refers To Group, User | | ParentIncidentId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The unique ID of an incident above one or more related incidents in an incident hierarchy. This is a relationship field. Relationship Name ParentIncident Relationship Type Lookup Refers To Incident | | Priority | Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The impact and urgency of the incident. Possible values are: - Critical - High - Low - Moderate The default value is 'Critical'. | | PriorityOverrideReason | Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The reason why a priority should be changed or edited. | | ReportedMethod | Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description Indicates how the incident was reported to customer service. | | ResolutionDateTime | Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time (in UTC) when the incident was resolved. | | ResolutionSummary | Type textarea Properties Create, Nillable, Update Description A description of possible steps to resolve the incident. | | ResolvedById | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The unique ID of the user who resolved the incident. This is a relationship field. Relationship Name ResolvedBy Relationship Type Lookup Refers To User | | StartDateTime | Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time (in UTC) when the incident began. | | Status | Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Any custom or granular stages a customer may want to track. Possible values are: - Completed - In Progress - New - Open - Problem Created - Resolved The default value is 'New'. | | StatusCode | Type picklist Properties Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort Description The incident's status. Possible values are: - Completed - InProgress - New - Open - ProblemCreated - Resolved The default value is 'New'. | | SubCategory | Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The type of incident. One level deeper than Category. Administrators set field values. | | Subject | Type string Properties Create, Filter, Group, Sort, Update Description A brief description of the incident. | | Type | Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The type of incident, for example, question or problem. Administrators set field values. | | Urgency | Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description A measure of how long the resolution can be delayed until an incident, problem, or change has a significant business impact. Possible values are: - High - Low - Medium The default value is 'High'. | ## Associated Objects This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later. [IncidentChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_change_event.htm "A ChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.") Change events are available for the object. [IncidentFeed](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.") Feed tracking is available for the object. [IncidentHistory](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.") History is available for tracked fields of the object. [IncidentOwnerSharingRule](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_ownersharingrule.htm "StandardObjectNameOwnerSharingRule is the model for all owner sharing rule objects associated with standard objects. These objects represent a rule for sharing a standard object with users other than the owner.") Sharing rules are available for the object. [IncidentShare](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.") Sharing is available for the object.