---
schema_version: "1"
id: 238a6bd54038d34ccf2a0ed55eda3c9e7aad595273d000f3322df32397baf6f3
title: ConvIntelligenceSignalSubRule
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_convintelligencesignalsubrule.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_convintelligencesignalsubrule.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 5558b1154553d44c1d643c7896907690b93268802a5f290a9b8812267db5d1c5
description: Represents a condition (subrule) within a conversation intelligence signal rule. This object is available in API version 62.0 and later.
---
# ConvIntelligenceSignalSubRule

Represents a condition (subrule) within a conversation intelligence signal rule. This object is available in API version 62.0 and later.

## Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

## Special Access Rules

This type requires an add-on license for Salesforce Voice for Amazon Connect, Salesforce Voice for Partner Telephony with Amazon Connect, Salesforce Voice for Partner Telephony, or Digital Engagement.

## Fields

| Field | Details |
| --- | --- |
| ConvIntelligenceSignalRuleId | 
Type

reference

Properties

Create, Filter, Group, Sort

Description

Unique ID of the conversation intelligence signal rule. This field is a relationship field.

Relationship Name

ConvIntelligenceSignalRule

Relationship Type

Master-detail

Refers To

ConvIntelligenceSignalRule (the master object)



 |
| OperandValue | 

Type

string

Properties

Create, Filter, Group, Nillable, Sort, Update

Description

Value of the signal type used to determine if the rule condition is met. For example, escalate\_level\_1.





 |
| Operator | 

Type

picklist

Properties

Create, Filter, Group, Nillable, Restricted picklist, Sort, Update

Description

Filter logic operator used to determine if the rule condition is met. Possible values are:

- Equals
- GreaterThan
- LessThan
- NotEquals



 |
| Order | 

Type

int

Properties

Create, Filter, Group, Nillable, Sort, Update

Description

Order the condition appears in relation to the other conditions in the list, with zero (0) being the first condition listed. If Type is set to Keyword, the maximum value is 24. For all other Type values, the maximum value is 4. This value is used when applying filter logic to the rule.



 |
| Type | 

Type

picklist

Properties

Create, Filter, Group, Restricted picklist, Sort, Update

Description

Type of conversation intelligence signal used by the rule to determine whether to trigger an action. This value depends on the ConvIntelligenceSignalRule.ConversationChannelId and ConvIntelligenceSignalRule.Service values.

If Service is set to KeywordMatch, possible values are:

- Keyword–A word or group of words spoken or typed.

If Service is set to AmazonConnectContactLens, possible values are:

- Category–Category name defined in your telephony system.

If Service is set to another value, contact your Salesforce representative for the conversation intelligence signal types available for your intelligence source.



 |