--- schema_version: "1" id: 1cd7157f36c6f4ca139fdb19a9cd5ef0903144988bef64b42436c2366147b3c4 title: ConversationChannelDefinition collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_conversationchanneldefinition.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_conversationchanneldefinition.htm source_site: developer.salesforce.com content_type: documentation content_hash: 01f4956b919ecd067544039900cbb16d8ba39680d826caef02bf5189f951b359 description: Represents a configurable definition of a conversation channel that’s implemented for Interaction Service for Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS messaging channels. This object is available in API version 60.0 and later. --- # ConversationChannelDefinition Represents a configurable definition of a conversation channel that’s implemented for Interaction Service for Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS messaging channels. This object is available in API version 60.0 and later. ## Supported Calls create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert() ## Special Access Rules To access this object, interaction service must be configured. Access to standard objects requires Salesforce admin privileges or the Customize Application permission. ## Fields | Field | Details | | --- | --- | | CapabilitiesSupportsCustomChannelParameters | Type boolean Properties Create, Filter, Update Description Indicates whether admins can configure custom parameters and parameter mappings for messaging channels. Custom parameters and parameter mappings are used to pass additional information at runtime to Omni-Channel flows. The default value is false. Available in API version 61.0. | | CapabilitiesSupportsDoubleOptInConsent | Type boolean Properties Filter Description Indicates whether the channel supports (true) the Double Opt-In consent level. The default value is false. If set to true, then capabilitiesSupportsExplicitConsent must also be set to true. This field is optional and isn’t supported for Bring Your Own Channel for Messaging. It's only supported for Bring Your Own Channel for CCaaS. | | CapabilitiesSupportsExplicitConsent | Type boolean Properties Filter Description Indicates whether the channel supports (true) the Explicit Opt-In consent level. This field is optional. | | CapabilitiesSupportsImplicitConsent | Type boolean Properties Filter Description Indicates whether the channel supports (true) the Implicit Opt-In consent level. This value is required and must always be set to true. The default value is false. | | CapabilitiesSupportsIsoCountryCode | Type boolean Properties Filter Description Indicates whether the channel supports (true) ISO country codes. The default value is false. | | CapabilitiesSupportsKeywords | Type boolean Properties Filter Description Indicates whether the channel supports (true) keywords. The default value is false. | | ConnectedAppOauthLink | Type string Properties Filter, Group, Sort Description DO NOT SET OR CHANGE THIS VALUE. This value is automatically generated. This field represents the OAuth link for the external client app (ECA) or connected app if the ConnectedAppType is Partner. This is a string identifier to the ECA or connected app containing the partner Org ID and the consumer ID minus the key prefixes. | | ConnectedAppType | Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The owner of the external client app (ECA) or connected app used to manage authentication between Salesforce Interaction Service and the Messaging or CCaaS partner’s system. Possible values are: - Partner - Customer The default value is Partner. If set to Partner, the partner creates the ECA or connected app and includes it in their managed package. If set to Customer, the admin creates the ECA or connected app. Available in API version 62.0. | | ConsentOwner | Type picklist Properties Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort Description The system the customer uses to manage consent levels. Possible values are: - Partner - Salesforce The default value is Salesforce. For example, if set to Salesforce, consent levels are managed by the Salesforce system. If set to Partner, consent levels are managed by the partner’s telephony system. For Bring Your Own Channel for Messaging, this value must be set to Salesforce. | | ConversationVendorInfoId | Type reference Properties Filter, Group, Nillable, Sort Description The ConversationChannelDefinition.ConversationVendorInfoId value used to link this record to the ConversationVendorInfo record. For example, 0m8000000000000123. This field is a relationship field. Relationship Name ConversationVendorInfo Relationship Type Lookup Refers To ConversationVendorInfo | | customEventChnlAddrIdField | Type picklist Properties Filter, Group, Restricted picklist, Sort Description The mapping field that points to the custom field used to point to the ChannelAddressIdentifier field. This field is deprecated in API version 60.0 and will be removed in API version 61.0. Use a combination of customEventTypeField and customEventPayloadField instead. | | CustomEventPayloadField | Type picklist Properties Filter, Group, Restricted picklist, Sort Description The mapping field that points to the custom field used to point to the Payload field in the format \_\_\_\_c. This is the API name of the custom Payload field in the custom platform event. For example, devorg\_\_Payload\_\_c. | | customEventRecipientField | Type picklist Properties Filter, Group, Restricted picklist, Sort Description The mapping field that points to the custom field used to point to the Recipient field. This field is deprecated in API version 60.0 and will be removed in API version 61.0. Use a combination of customEventTypeField and customEventPayloadField instead. | | CustomEventTypeField | Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description The mapping field that points to the custom field used to point to the Platform event type (EventType) field, in the format \_\_\_\_c. This is the API name of the custom EventType field in the custom platform event. For example, devorg\_\_EventType\_\_c. | | CustomIconId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description For Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS, this field represents the name of the status resource image used to identify the channel integration, such as a channel logo. For the best results, set the image size to 50px x 50px and save the image in SVG file format. This field is optional. Available in API version 61.0 and later. This field is a relationship field. Relationship Name CustomIcon Relationship Type Lookup Refers To StaticResource | | CustomPlatformEvent | Type picklist Properties Filter, Group, Restricted picklist, Sort Description The API name of the custom platform event created for the Interaction Service API in the format \_\_\_\_e. For example, devorg\_\_TestEvent\_\_e. | | CustomerConnectedAppOauthLink | Type string Properties Create, Filter, Group, Nillable, Sort, Update Description DO NOT SET OR CHANGE THIS VALUE. This value is automatically generated. This field represents the OAuth link for the external client app or connected app created by an admin if the ConnectedAppType is Customer. Available in API version 62.0. | | DeveloperName | Type string Properties Filter, Group, Sort Description The unique name of the custom metadata type object in the API in the format \_, where Prefix matches the prefix you gave to the name of the Interaction Service external client app or connected app. For example, Partner1\_ChannelDefinition1, where Partner1 is the prefix and ChannelDefinition1 is the given name. | | EventCapabilitiesIsInboundAcknwOptionExposed | Type boolean Properties Create, Filter, Update Description Indicates whether the partner supports read receipts and delivery receipts for inbound messages (true) or whether the partner doesn’t support these inbound acknowledgments and the functionality is hidden from the Salesforce admin in the Messaging settings (false). The default value is false. This field is available in API version 65.0 and later. Use this field instead of IsInboundReceiptsEnabled. | | EventCapabilitiesIsProgressIndicatorOptExposed | Type boolean Properties Create, Filter, Update Description Indicates whether the partner supports progress indicators for AI agents (true) or whether the partner doesn’t support them and the functionality is hidden from the Salesforce admin in the Messaging settings (false). The default value is false. This field is available in API version 65.0 and later. | | EventCapabilitiesIsRoutingWorkResultSupported | Type boolean Properties Create, Filter, Update Description Indicates whether the Routing Work Result event is sent as a Custom Platform event (true) or not (false). The default value is false. This field is available in API version 65.0 and later. Use this field instead of IsRoutingWorkResultEnabled. | | EventCapabilitiesIsTypingIndicatorOptionHidden | Type boolean Properties Create, Filter, Update Description Indicates whether the partner doesn’t support typing indicators for outbound messages and the functionality is hidden from the Salesforce admin in the Messaging settings (true) or whether outbound typing indicators are supported by the partner (false). The default value is false, meaning the outbound typing indicator feature is supported by default. To disable the outbound typing indicator feature, set this value to true. This field is available in API version 65.0 and later. Use this field instead of IsTypingIndicatorDisabled. | | IsConferenceSupported | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the partner supports conferencing for Bring Your Own Channel (true), or not (false). With conferencing, more than two participants are allowed in a Messaging session. The default is false. This field is available in API version 64.0 and later. | | IsInboundReceiptsEnabled | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the partner supports read receipts and delivery receipts for inbound messages (true) or whether the partner doesn’t support these inbound acknowledgements and the functionality is hidden from the Salesforce admin in the Messaging settings (false). The default value is false. Available in API versions 63.0 to 65.0. In API version 66.0 and later, this field is removed. Use EventCapabilitiesIsInboundAcknwOptionExposed instead. | | IsRoutingWorkResultEnabled | Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether the Routing Work Result event is sent as a Custom Platform event or not. The default value is false. Available in API versions 64.0 and 65.0. In API version 66.0 and later, this field is removed. Use EventCapabilitiesIsRoutingWorkResultSupported instead. | | IsTypingIndicatorDisabled | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the partner doesn’t support typing indicators for outbound messages and the functionality is hidden from the Salesforce admin in the Messaging settings (true) or whether outbound typing indicators are supported by the partner (false). The default value is false, meaning the outbound typing indicator feature is supported by default. To disable the outbound typing indicator feature, set this value to true. Available in API versions 63.0 to 65.0. In API version 66.0 and later, this field is removed. Use EventCapabilitiesIsTypingIndicatorOptionHidden instead. | | MasterLabel | Type string Properties Filter, Group, Sort Description The UI label name for the custom metadata type object in the API. This name appears in several places in the UI, so include the partner channel name for easy identification. For example, Channel Definition 1. | | MaxParticipantsForCnfrOverride | Type int Properties Create, Filter, Group, Nillable, Sort, Update Description Specifies the limit for how many participants can be in a messaging conference. If set, this field overrides the platform limit for the number of participants in a conference. If not set or if set to a value higher than the messaging platform limit, the limit defaults to the messaging platform limit of how many participants can be in a messaging conference at one time. This field is available in API version 64.0 and later. | | NamespacePrefix | Type string Properties Filter, Group, Nillable, Sort Description The namespace prefix that is associated with this object. Each Developer Edition org that creates a managed package has a unique namespace prefix. Limit: 15 characters. You can refer to a component in a managed package by using the namespacePrefix\_\_componentName notation. The namespace prefix can have one of the following values. - In Developer Edition orgs, NamespacePrefix is set to the namespace prefix of the org for all objects that support it, unless an object is in an installed managed package. In that case, the object has the namespace prefix of the installed managed package. This field’s value is the namespace prefix of the Developer Edition org of the package developer. - In orgs that are not Developer Edition orgs, NamespacePrefix is set only for objects that are part of an installed managed package. All other objects have no namespace prefix. NamespacePrefix is null if the publisher is Salesforce. | | RoutingOwner | Type picklist Properties Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort Description The system the customer uses to manage routing for Bring Your Own Channel for Messaging or Bring Your Own Channel for CCaaS. Possible values are: - Partner - Salesforce The default value is Salesforce. For example, if set to Salesforce, routing is managed by the Salesforce system. If set to Partner, routing is managed by the partner’s system. For Bring Your Own Channel for Messaging, this value must be set to Salesforce. |