--- schema_version: "1" id: 379e3028c7f0b089258695087e57a046f9f99e9cea8d7174be81521b594b235f title: ConvAnalysisTopic collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_convanalysistopic.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_convanalysistopic.htm source_site: developer.salesforce.com content_type: documentation content_hash: c99a8872ff2be0ea3ad0e9a4713a76ea9f7e0fae8817fc997da6151c2b7ab5ef description: Represents a topic generated from the Sales Signals refresh or run. For example, a product experiencing issues due to high pricing could be a topic identified through the analysis of multiple calls. This object is available in API version 63.0 and later. --- # ConvAnalysisTopic Represents a topic generated from the Sales Signals refresh or run. For example, a product experiencing issues due to high pricing could be a topic identified through the analysis of multiple calls. This object is available in API version 63.0 and later. ## Supported Calls create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Special Access Rules Users need the Sales Signals permission set and the Sales Signals feature must be enabled. ## Fields | Field | Details | | --- | --- | | CallPercentage | Type double Properties Create, Filter, Sort Description Required. The percentage of calls that apply to a topic, out of the total number of calls that were analyzed. | | Category | Type string Properties Create, Filter, Group, Sort Description Required. A classification or grouping used to filter topics. This field is used in conjunction with Keyword. | | ConvAnalysisSummaryId | Type reference Properties Create, Filter, Group, Sort Description Required. The conversation analysis summary associated with the topic. This field is a relationship field. Relationship Name ConvAnalysisSummary Relationship Type Master-detail Refers To ConvAnalysisSummary (the parent object) | | GenerationsIdentifier | Type string Properties Create, Filter, Group, Sort Description Required. The ID used to track the LLM-generated response for feedback purposes. | | Keyword | Type string Properties Create, Filter, Group, Sort Description Required. A specific word used in conjunction with Category to filter topics. For example, Product:Salesforce, where the keyword is Salesforce. | | MentionCount | Type int Properties Create, Filter, Group, Sort Description Required. The number of call insights associated with the topic. | | Order | Type int Properties Create, Filter, Group, Sort Description Required. A numerical value used to sort topics in a sequence. | | Summary | Type textarea Properties Create, Update Description Required. A detailed explanation of the topic. | | Title | Type string Properties Create, Filter, Group, Sort, Update Description Required. The title of the topic that describes it. | | TopicSentiment | Type string Properties Create, Filter, Group, Nillable, Sort Description The sentiment of the topic, whether it’s negative, neutral, or positive. | | TotalCalls | Type int Properties Create, Filter, Group, Nillable, Sort Description The total number of calls analyzed for the topic. | | TotalCallsForCategoryKeyword | Type int Properties Create, Filter, Group, Nillable, Sort Description The total number of calls analyzed for category:keyword. Multiple topics can be under a single category:keyword. | | TotalMentionsForCategoryKeyword | Type int Properties Create, Filter, Group, Nillable, Sort Description The total number of mentions analyzed for category:keyword. | | TurnIdentifier | Type string Properties Create, Filter, Group, Nillable, Sort Description UUID that is generated and used to track a group of LLM-generated content. |