CaseTeamTemplateRecord

The CaseTeamTemplateRecord object is a linking object between the Case and CaseTeamTemplate objects. To assign a predefined case team to a case (customer inquiry), create a CaseTeamTemplateRecord record and point the ParentId to the case and the TeamTemplateId to the predefined case team.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

As of Spring ’20 and later, only users with read access to the Case object can access this object.

Fields

Field	Details
ParentId	Type reference Properties Create, Filter, Group, Sort Description The ID of the case with which the case team template record is associated. This is a relationship field. Relationship Name Parent Relationship Type Lookup Refers To Case
TeamTemplateId	Type reference Properties Create, Filter, Group, Sort Description The ID of the predefined case team with which the case team template record is associated. This is a relationship field. Relationship Name TeamTemplate Relationship Type Lookup Refers To CaseTeamTemplate