---
schema_version: "1"
id: 55ed6c7f71c642e94450ebe843b954906b806d5f97b05f32946c5905c496d98a
title: CaseRelatedIssue
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_caserelatedissue.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_caserelatedissue.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 610717e4f964713deaec8bf9473db234febe63914c7feeb4bedee40660d434a3
description: This object acts as a junction between a customer issue (Case) and the Incident or Problem that represents an associated service failure. This object is available in API version 53.0 and later.
---
# CaseRelatedIssue

This object acts as a junction between a customer issue (Case) and the Incident or Problem that represents an associated service failure. This object is available in API version 53.0 and later.

## Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

## Fields

| Field | Details |
| --- | --- |
| CaseId | 
Type

reference

Properties

Create, Filter, Group, Sort

Description

A relationship field that represents the case you're linking a Problem or Incident to.

Relationship Name

Case

Relationship Type

Lookup

Refers To

Case



 |
| Name | 

Type

string

Properties

Autonumber, Defaulted on create, Filter, idLookup, Sort

Description

A brief description of the related case.



 |
| RelatedEntityType | 

Type

picklist

Properties

Filter, Group, Restricted picklist, Sort

Description

Shows what type of object the related entity is.

Possible values are:

- Incident
- Problem





 |
| RelatedIssueId | 

Type

reference

Properties

Create, Filter, Group, Sort

Description

A polymorphic relationship field that represents a related Problem or Incident.

Relationship Name

RelatedIssue

Relationship Type

Lookup

Refers To

Incident, Problem



 |
| RelationshipType | 

Type

picklist

Properties

Create, Defaulted on create, Filter, Group, Sort, Update

Description

Shows how two records relate to each other.

Possible values are:

- Root Cause
- Similar

The default value is 'Root Cause'.



 |
| UniqueKeyIndex | 

Type

string

Properties

Create, Filter, Group, idLookup, Sort, Update

Description

This field is unique within your organization.



 |

## Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

[CaseRelatedIssueChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_change_event.htm "A ChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.") (API version 59.0)

Change events are available for the object.

[CaseRelatedIssueFeed](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.")

Feed tracking is available for the object.

[CaseRelatedIssueHistory](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.")

History is available for tracked fields of the object.