--- schema_version: "1" id: b5f9b6d0da9177d3a8368a3af5c0de971776c6c66f15287c236974bd20a087b5 title: CaseComment collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_casecomment.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_casecomment.htm source_site: developer.salesforce.com content_type: documentation content_hash: ecb3c6c911df0f091530dffa9672fc4efd448465c965ae8024959ed343dcae3c description: Represents a comment that provides additional information about the associated Case. --- # CaseComment Represents a comment that provides additional information about the associated Case. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Fields | Field | Details | | --- | --- | | CommentBody | Type textarea Properties Create, Filter, Nillable, Sort, Update Description Text of the CaseComment. The maximum size of the comment body is 4,000 bytes. Label is **Body**. | | ConnectionReceivedId | Type reference Properties Filter, Group, Nillable, Sort Description ID of the PartnerNetworkConnection that shared this record with your organization. This field is available if you enabled Salesforce to Salesforce. | | ConnectionSentId | Type reference Properties Filter, Group, Nillable, Sort Description ID of the PartnerNetworkConnection that you shared this record with. This field is available if you enabled Salesforce to Salesforce. This field is supported using API versions earlier than 15.0. In all other API versions, this field’s value is null. You can use the new PartnerNetworkRecordConnection object to forward records to connections. | | CreatorFullPhotoUrl | Type string Properties Filter, Group, Nillable, Sort Description URL of the user’s profile photo from the feed. Chatter Answers must be enabled to view this field. This field is available in API version 26.0 and later. | | CreatorName | Type string Properties Filter, Group, Nillable, Sort Description Name of the user who posted the question or reply. Only the first name of internal users (agents) appears to portal users in the feed. Chatter Answers must be enabled to view this field. This field is available in API version 26.0 and later. | | CreatorSmallPhotoUrl | Type string Properties Filter, Group, Nillable, Sort Description URL of the user’s thumbnail photo from the feed. Chatter Answers must be enabled to view this field. This field is available in API version 26.0 and later. | | IsDeleted | Type boolean Properties Defaulted on create, Filter Description Indicates whether the object has been moved to the Recycle Bin (true) or not (false). Label is **Deleted**. | | IsNotificationSelected | Type boolean Properties Create, Defaulted on create, Update Description Indicates whether an email notification is sent to the case contact when a CaseComment is created or updated. When this field is queried, it always returns null. This field is available only when the Enable Case Comment Notification to Contacts setting is enabled on the Support Settings page in Setup. To send email notifications for CaseComment, you must use the EmailHeader triggerUserEmail. Available in API version 43.0 and later. | | IsPublished | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the CaseComment is visible to customers in the Self-Service portal (true) or not (false). Label is **Published**. This is the only CaseComment field that can be updated via the API. | | ParentId | Type reference Properties Create, Filter, Group, Sort, Description Required. ID of the parent Case of the CaseComment. This is a relationship field. Relationship Name Parent Relationship Type Lookup Refers To Case | ![Note](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/images/icon_note.png) #### Note If you're importing CaseComment data and must set the value for an audit field, such as CreatedDate, contact Salesforce. Record id's can't delete CaseComments entities when calling the Database.delete() Apex method or its analogous SOAP API. Audit fields are automatically updated during API operations unless you request to set these fields yourself. ## Usage In the Salesforce user interface, comments are entered by a User working on a Case. All users have access to create and view CaseComment in the Salesforce user interface and when using the API. In the API, CaseComment records can't be modified after insertion unless the user has the “Modify All Records” object-level permission for Cases or the “Modify All Data” permission. If not, users can only update the IsPublished field, and can't delete CaseComment. #### See Also - [Overview of Salesforce Objects and Fields](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_concepts.htm "Salesforce objects and fields are analogous to database tables and the table columns. Objects and fields structure data. For example, the central object in the Salesforce data model represents accounts—companies and organizations involved with your business, such as customers, partners, and competitors.")