---
schema_version: "1"
id: dbc06ae3359a56b6d470172dae362591b116cdb7311eadab7b0a63128cbcd3b6
title: CallTemplate
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_calltemplate.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_calltemplate.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: e14efac470c5c130bf826616be5e41732ad033fea4e40f187ef956de2a20ec45
description: Represents a call script for users to read when making calls.
---
# CallTemplate

Represents a call script for users to read when making calls.

## Supported Calls

describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

## Fields

| Field | Details |
| --- | --- |
| Description | 
Type

string

Properties

Filter, Group, Nillable, Sort

Description

The description of the call script.



 |
| HtmlBody | 

Type

textarea

Properties

Nillable

Description

The body content of the call script.



 |
| LastReferencedDate | 

Type

dateTime

Properties

Filter, Nillable, Sort

Description

The time stamp that indicates when the current user last viewed a record that is related to this CallTemplate.



 |
| LastViewedDate | 

Type

dateTime

Properties

Filter, Nillable, Sort

Description

The time stamp that indicates when the current user last viewed this CallTemplate. If this value is null, this record might have been only referenced (LastReferencedDate) and not viewed.



 |
| Name | 

Type

string

Properties

Filter, Group, idLookup, Sort

Description

The name of the call script.



 |
| OwnerId | 

Type

reference

Properties

Filter, Group, Sort

Description

The ID of the user who owns the call script.



 |
| TemplateType | 

Type

picklist

Properties

Filter, Group, Nillable, Restricted picklist, Sort

Description

The type of call template.

Possible values are:

- Text





 |
| TotalCalls | 

Type

int

Properties

Filter, Group, Nillable, Sort

Description

The total number of calls that use the CallTemplate.



 |
| TotalCallsCallBackLater | 

Type

int

Properties

Filter, Group, Nillable, Sort

Description

The total Call Back Later call results that use the CallTemplate.



 |
| TotalCallsLeftVoicemail | 

Type

int

Properties

Filter, Group, Nillable, Sort

Description

The total Left Voicemail call results that use the CallTemplate.



 |
| TotalCallsMeaningfulConnect | 

Type

int

Properties

Filter, Group, Nillable, Sort

Description

The total Meaningful Connect call results that use the CallTemplate.



 |
| TotalCallsNotInterested | 

Type

int

Properties

Filter, Group, Nillable, Sort

Description

The total Not Interested call results that use the CallTemplate.



 |
| TotalCallsUncategorized | 

Type

int

Properties

Filter, Group, Nillable, Sort

Description

The total uncategorized call results that use the CallTemplate.



 |
| TotalCallsUnqualified | 

Type

int

Properties

Filter, Group, Nillable, Sort

Description

The total Unqualified call results that use the CallTemplate.



 |

## Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

[CallTemplateChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_associated_objects_change_event.htm "A ChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.") (API version 48.0)

Change events are available for the object.