---
schema_version: "1"
id: 05bc5b61e87764f918e53c4387264862884b17562c02826228c6dabcd64d69dc
title: CallCenter
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_callcenter.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_callcenter.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 5256ec955388ab5e9ccc63eb9e695244992fee5ec5228696a82085090e10152b
description: Represents a call center, which is a logical representation of a single computer-telephony integration (CTI) system instance in an organization.
---
# CallCenter

Represents a call center, which is a logical representation of a single computer-telephony integration (CTI) system instance in an organization.

## Supported Calls

create(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

## Special Access Rules

Customer Portal users can't access this object.

## Fields

| Field | Details |
| --- | --- |
| AdapterUrl | 
Type

string

Properties

Create, Filter, Group, Nillable, Sort

Description

An optional field that specifies the location of where the CTI adapter is hosted. For example, http://localhost:11000.

This field is available in API version 23.0 or later.





 |
| CustomSettings | 

Type

string

Properties

Create, Filter, Nillable, Sort

Description

Specifies settings in the call center definition file, such as whether the call center uses the Open CTI, and SoftPhone properties, such as height in pixels.

This field is available for Open CTI and in API version 25.0 or later.





 |
| Id | 

Type

ID

Properties

Defaulted on create, Filter

Description

System field that uniquely identifies this call center. Label is **Call Center ID**. This ID is created automatically when the call center is created.



 |
| InternalName | 

Type

string

Properties

Create, Filter, Group, Sort

Description

The internal name of the call center.

Limit is 80 characters.





 |
| Name | 

Type

string

Properties

Create, Filter, Group, idLookup, Sort

Description

The name of the call center.

Limit is 80 characters.





 |
| Version | 

Type

double

Properties

Create, Filter, Nillable, Sort

Description

The version of the CTI Toolkit used to create the call center (for versions 2.0 and later).

This field is available in API version 18.0 and later.





 |

## Usage

Create a call center or query an existing call center.