--- schema_version: "1" id: a909ed3afacc1728412512656fccf55d4605670f676eb8b25e1310a218de7171 title: BusinessHours collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_businesshours.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_businesshours.htm source_site: developer.salesforce.com content_type: documentation content_hash: 4c31cb2b00e03add4bc9f2395846ab8d0a43c8e7848d4683b42b1bbd6590e169 description: Specifies the business hours of your support organization. Escalation rules are run only during these hours. --- # BusinessHours Specifies the business hours of your support organization. Escalation rules are run only during these hours. Limit a list view to a maximum of 10,000 business hours. If business hours are associated with any Holiday records, then business hours and escalation rules associated with business hours are suspended during the dates and times specified as holidays. ## Supported Calls create(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert() ## Special Access Rules All users, even those without the “View Setup and Configuration” user permission, can view business hours via the API. ## Fields | Field | Details | | --- | --- | | BusinessHoursId | Type reference Properties Filter, Group, Nillable,Sort Description ID of the BusinessHours associated with the SlaProcess. | | IsActive | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the business hours is active (true) or not active (false). | | Name | Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The name of the business hours. | | IsDefault | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the business hours are set as the default business hours (true) or not (false). | | LastViewedDate | Type dateTime Properties Filter, Nillable, Sort Description The date when the business hours were last viewed. | | FridayEndTime | Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business closes. | | FridayStartTime | Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business opens. | | MondayEndTime | Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business closes. | | MondayStartTime | Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business opens. | | SaturdayEndTime | Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business closes. | | SaturdayStartTime | Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business opens. | | SundayEndTime | Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business closes. | | SundayStartTime | Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business opens. | | ThursdayEndTime | Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business closes. | | ThursdayStartTime | Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business opens. | | TimeZoneSidKey | Type picklist Properties Create, Filter, Group, Restricted picklist, Sort, Update Description The time zone of the business hours. | | TuesdayEndTime | Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business closes. | | TuesdayStartTime | Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business opens. | | WednesdayEndTime | Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business closes. | | WednesdayStartTime | Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business opens. | ## Usage Use this object to specify the business hours at which your support team operates. Escalation rules only run during the business hours with which they are associated. To set business hours to 24-hours a day, set the times from midnight to midnight (00:00:00 ~ 00:00:00) on each day. By default, business hours are set from 12:00 AM to 12:00 AM in the default time zone specified in your organization's profile. #### See Also - [Overview of Salesforce Objects and Fields](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_concepts.htm "Salesforce objects and fields are analogous to database tables and the table columns. Objects and fields structure data. For example, the central object in the Salesforce data model represents accounts—companies and organizations involved with your business, such as customers, partners, and competitors.")