--- schema_version: "1" id: b527c89fb12114ddcd88b18d74d0113cdf2b9337825eca4b3c1aba210e857c4d title: AppointmentSchedulingPolicy collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_appointmentschedulingpolicy.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_appointmentschedulingpolicy.htm source_site: developer.salesforce.com content_type: documentation content_hash: a7e1a4d1da8674a00b7bf342dd894137c86813d34173567e406d707aec7c28f1 description: Represents a set of rules for scheduling appointments using Salesforce Scheduler. This object is available in API version 45.0 and later. --- # AppointmentSchedulingPolicy Represents a set of rules for scheduling appointments using Salesforce Scheduler. This object is available in API version 45.0 and later. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), query(), retrieve(), update(), upsert() ## Fields | Field | Details | | --- | --- | | AppointmentAssignmentPolicyId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The name or ID of the appointment assignment policy. This is a relationship field, available in version 52.0 and later. Relationship Name AppointmentAssignmentPolicy Relationship Type Lookup Refers To AppointmentAssignmentPolicy | | AppointmentStartTimeInterval | Type picklist Properties Create, Filter, Group, Restricted picklist, Sort, Update Description The proposed time interval in minutes between appointment start times. For example, set the interval to 15. Appointments can then begin at the top of the hour and at 15-minute intervals thereafter (10:00 AM, 10:15 AM, 10:30 AM, and so on). Possible values are: - 5 - 10 - 15 - 20 - 30 - 45 - 60 - 90 - 120 - 150 - 180 - 240 - 300 - 360 - 420 - 480 | | DeveloperName | Type string Properties Create, Filter, Group, Sort, Update Description The API name of the AppointmentSchedulingPolicy object. | | ExtCalEventHandlerId | Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The API name of the custom Apex class that checks service resources’ external calendar events and returns the time slots where service resources are already booked. Available in API version 50.0 and later. This is a relationship field. Relationship Name ExtCalEventHandler Relationship Type Lookup Refers To ApexClass | | IsOrgDefault | Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether this scheduling policy is the default appointment scheduling policy for Lightning Scheduler appointments in this org. | | IsSvcTerrOpHoursWithShiftsUsed | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether this scheduling policy considers the intersection of shifts and service territory operating hours when determining the availability of service resources for appointments (true). The default value is false. Available in API version 56.0 and later. | | IsSvcTerritoryMemberShiftUsed | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether this scheduling policy considers shifts of service territory members when determining the availability of service resources for appointments (true). The default value is false. Available in API version 56.0 and later. | | Language | Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The language of the appointment scheduling policy. Possible values are: - Possible values are: - da (Danish) - de (German) - en\_US (English) - es (Spanish) - es\_MX (Spanish - Mexican) - fi (Finnish) - fr (French) - it (Italian) - ja (Japanese) - ko (Korean) - nl\_NL (Dutch) - no (Norwegian) - pt\_BR (Portuguese - Brazilian) - ru (Russian) - sv (Swedish) - th (Thai) - zh\_CN (Chinese - Simplified) - zh\_TW (Chinese - Traditional) | | MasterLabel | Type string Properties Create, Filter, Group, Sort, Update Description The label for the appointment scheduling policy. | | ShouldConsiderCalendarEvents | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether this policy checks the Salesforce calendar for resource availability. The default value is 'false'. | | ShouldEnforceExcludedResource | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether this appointment scheduling policy prevents excluded service resources from being assigned to appointments. | | ShouldEnforceRequiredResource | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether this appointment scheduling policy allows only required service resources to be assigned to appointments. | | ShouldMatchSkill | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether this appointment scheduling policy allows only required service resources who have certain skills to be assigned to appointments. | | ShouldMatchSkillLevel | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether this appointment scheduling policy allows only required service resources who have certain skills and skill levels to be assigned to appointments. | | ShouldRespectVisitingHours | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether this appointment scheduling policy prevents users from scheduling appointments outside of an account’s visiting hours. | | ShouldUsePrimaryMembers | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether this appointment scheduling policy allows only service resources who are primary members of a service territory to be assigned to appointments. | | ShouldUseSecondaryMembers | Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether this appointment scheduling policy allows service resources who are secondary members of a service territory to be assigned to appointments. |