--- schema_version: "1" id: 2f3495df97be2e124770c8c7068974f36b06dba3fdf2eb65eb74ff85d9dfc1b7 title: ProdtSvcCmpnGrpDefCausalItm collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/mfg_api_devguide/sforce_api_objects_prodtsvccmpngrpdefcausalitm.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.mfg_api_devguide.meta/mfg_api_devguide/sforce_api_objects_prodtsvccmpngrpdefcausalitm.htm source_site: developer.salesforce.com content_type: documentation content_hash: bf9a5ccb06890341215ee2ec6551152d5c508ffd07875affed44bede054b4737 description: Represents information about the impacted item that caused the service campaign to be initiated, such as an airbag that needs to be repaired or replaced. Stores the granular details related to the causal item, facilitating efficient execution of the product service campaign. This object is available in API version 65.0 and later. --- # ProdtSvcCmpnGrpDefCausalItm Represents information about the impacted item that caused the service campaign to be initiated, such as an airbag that needs to be repaired or replaced. Stores the granular details related to the causal item, facilitating efficient execution of the product service campaign. This object is available in API version 65.0 and later. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Fields ### BusinessBrandId - **Type**: reference - **Properties**: Filter, Group, Nillable, Sort - **Description**: Auto-populated based on the business brand on the product record related to the product service campaign group definition causal item. This field is a relationship field. - **Relationship Name**: BusinessBrand - **Refers To**: BusinessBrand ### Description - **Type**: textarea - **Properties**: Create, Filter, Nillable, Sort, Update - **Description**: The description of the product service campaign group definition causal item. ### LastReferencedDate - **Type**: dateTime - **Properties**: Filter, Nillable, Sort - **Description**: The timestamp for when the current user last viewed a record related to this record. ### LastViewedDate - **Type**: dateTime - **Properties**: Filter, Nillable, Sort - **Description**: The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (LastReferencedDate) and not viewed. ### MakeName - **Type**: string - **Properties**: Filter, Group, Nillable, Sort - **Description**: Auto-populated based on the make name on the product record related to the product service campaign group definition causal item. ### ModelName - **Type**: string - **Properties**: Filter, Group, Nillable, Sort - **Description**: Auto-populated based on the model name on the product record related to the product service campaign group definition causal item. ### ModelYear - **Type**: int - **Properties**: Filter, Group, Nillable, Sort - **Description**: Auto-populated based on the model year on the product record related to the product service campaign group definition causal item. ### Name - **Type**: string - **Properties**: Autonumber, Defaulted on create, Filter, idLookup, Sort - **Description**: The name of the product service campaign group definition causal item. ### ProductId - **Type**: reference - **Properties**: Create, Filter, Group, Sort, Update - **Description**: The faulty product that is the cause of a product service campaign. This field is a relationship field. - **Relationship Name**: Product - **Refers To**: Product2 ### ProductSvcCampaignGrpDefId - **Type**: reference - **Properties**: Create, Filter, Group, Sort - **Description**: The product service campaign group definition associated with the product service campaign group definition causal item. This field is a relationship field. - **Relationship Name**: ProductSvcCampaignGrpDef - **Relationship Type**: Master-detail - **Refers To**: ProductSvcCampaignGrpDef (the master object) ### RemediationType - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: The remediation plan for a product service campaign, such as replacement or repair. - **Possible values**: - Notation - Repair - Replace ### ReplacementRqstType - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: The type of replacement requested for a product service event, such as product return for credit or receiving credit without returning the product. - **Possible values**: - RequestACreditWithoutProductReturn—Choose the ‘Request a Credit without Product Return’ option to scrap the causal parts without returning them and still receive credit from your supplier or original equipment manufacturer - RequestAProductReturnWithCredit—Choose the ‘Request a Product Return with Credit’ option to return causal parts to your supplier or original equipment manufacturer and receive credit from them ## Associated Objects This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later. **[ProdtSvcCmpnGrpDefCausalItmChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.mfg_api_devguide.meta/mfg_api_devguide/sforce_api_associated_objects_change_event.htm "A ChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events."):** Change events are available for the object. **[ProdtSvcCmpnGrpDefCausalItmHistory](https://developer.salesforce.com/docs/atlas.en-us.mfg_api_devguide.meta/mfg_api_devguide/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object."):** History is available for tracked fields of the object.